In today's competitive and rapidly evolving business landscape, organizations frequently seek radical improvements in performance, quality, and speed through Business Process Reengineering (BPR). However, the success of BPR initiatives hinges critically on effective change management, as these transformations inherently disrupt established workflows and impact people at every level. This comprehensive training course is meticulously designed to equip leaders and professionals with the strategic foresight and practical tools needed to orchestrate profound process redesigns while skillfully navigating the human element, ensuring adoption and sustainable operational excellence.

This intensive five-day program moves beyond theoretical concepts, offering a hands-on blueprint for diagnosing process inefficiencies, designing optimized workflows, and managing the inevitable resistance that accompanies significant change. Participants will learn how to build buy-in, foster psychological safety, and communicate with empathy and clarity, transforming potential obstacles into powerful catalysts for accelerated adoption and measurable value. By the end of this course, you will possess the strategic insights and practical tools to lead BPR initiatives that not only achieve ambitious operational objectives but also cultivate a highly engaged, adaptable, and high-performing workforce.

Duration: 5 days

Target Audience:

• Process Improvement Specialists
• Business Analysts
• Project Managers and Program Managers
• Operations Managers
• Change Management Professionals
• Senior Managers and Executives
• IT Leaders involved in process automation
• Quality Assurance Managers
• Consultants specializing in business transformation
• Anyone responsible for redesigning and implementing business processes

Objectives:

• Understand the core principles and methodologies of Business Process Reengineering (BPR).
• Develop a strategic framework for planning and executing BPR initiatives.
• Master techniques for diagnosing current state processes and identifying areas for redesign.
• Learn to integrate change management practices into every phase of BPR.
• Enhance communication and stakeholder engagement skills for process-driven change.
• Build resilient teams capable of thriving amidst significant operational shifts.
• Identify and mitigate risks associated with large-scale process transformation.
• Measure the impact of BPR and change management on organizational performance.
• Create a personalized action plan for leading BPR initiatives.

Course Modules:

Module 1: Foundations of Business Process Reengineering

• Defining BPR and its strategic importance in modern organizations
• Differentiating BPR from continuous improvement and incremental change
• Key principles of process analysis and design
• The role of technology as an enabler of BPR
• Case studies of successful and challenging BPR initiatives

Module 2: Process Diagnosis and Current State Analysis

• Methodologies for mapping and documenting current business processes
• Identifying process inefficiencies, bottlenecks, and waste
• Tools for data collection and analysis (e.g., flowcharts, value stream maps)
• Understanding the impact of current processes on customer experience
• Pinpointing opportunities for radical redesign

Module 3: Designing the Future State Process

• Principles of clean-slate process design
• Leveraging best practices and industry benchmarks
• Incorporating automation, AI, and digital tools into new processes
• Ensuring customer-centricity and value creation in redesign
• Developing a detailed blueprint for the future state process

Module 4: Integrating Change Management into BPR

• Understanding the human impact of process reengineering
• The importance of a change management strategy for BPR success
• Identifying potential resistance points related to process changes
• Aligning communication and engagement with process milestones
• Building a change coalition to support the BPR initiative

Module 5: Stakeholder Engagement and Communication for BPR

• Identifying and mapping key stakeholders affected by process changes
• Crafting clear, consistent, and compelling messages about the new processes
• Communicating the "why" and the benefits of the redesigned processes
• Facilitating workshops and engagement sessions with impacted teams
• Managing expectations and addressing concerns throughout the BPR journey

Module 6: Implementing and Piloting New Processes

• Strategies for phased implementation and pilot programs
• Developing training and support materials for new processes
• The role of coaching and mentoring in adopting new workflows
• Establishing performance metrics for the redesigned processes
• Managing the transition from old to new ways of working

Module 7: Sustaining Process Excellence and Continuous Improvement

• Embedding new processes and behaviors into daily operations
• Establishing governance for ongoing process management
• Creating feedback loops for continuous improvement
• Measuring the long-term impact and ROI of BPR
• Fostering a culture of process ownership and adaptability

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.