In the complex and demanding environment of healthcare, ensuring patient safety and maintaining high-quality standards are paramount. Quality governance provides the essential framework for healthcare organizations to manage and control the quality of their services, protecting patients from harm and fostering a culture of excellence. This course is designed to provide a comprehensive understanding of the principles, structures, and processes required to effectively govern patient safety and quality at both a strategic and operational level.

This program will equip you with the tools and knowledge to move beyond simply reacting to incidents and instead proactively build systems that prevent errors and drive continuous improvement. You will explore key concepts such as risk management, incident reporting, and the role of leadership in creating a just and safe culture. By the end of this training, you will be able to develop and implement robust quality governance frameworks that not only meet regulatory standards but also genuinely enhance the safety and experience of every patient.

Duration

5 days

Target Audience

• Healthcare leaders and senior managers
• Quality and patient safety officers
• Clinical governance leads
• Doctors, nurses, and allied health professionals
• Risk managers
• Hospital board members and executives
• Accreditation and compliance specialists
• Clinical auditors
• Individuals responsible for policy and procedure development
• Public health professionals

Objectives

• Understand the principles and components of clinical governance.
• Differentiate between patient safety and quality improvement.
• Recognize the role of leadership in creating a safety culture.
• Implement effective risk management strategies.
• Establish robust incident reporting and investigation systems.
• Use data to monitor and report on quality metrics.
• Develop patient-centered quality improvement projects.
• Engage and empower staff in safety initiatives.
• Comply with regulatory standards and requirements.

Course Modules

Module 1: Foundations of Quality and Patient Safety

• The history and evolution of patient safety.
• The difference between errors, adverse events, and near misses.
• The principles and dimensions of healthcare quality.
• The role of human factors in patient safety.
• A deep dive into the concept of a just culture.

Module 2: Quality Governance Frameworks

• The core pillars of a quality governance framework.
• The role and responsibilities of a quality governance committee.
• How to link quality governance to strategic objectives.
• Understanding accountability and responsibility across an organization.
• The importance of patient and public involvement in governance.

Module 3: Risk Management and Incident Reporting

• The principles of healthcare risk management.
• Conducting a proactive risk assessment.
• Developing a comprehensive incident reporting and learning system.
• The process of a root cause analysis (RCA).
• Using failure mode and effects analysis (FMEA) to prevent future harm.

Module 4: Performance Monitoring and Quality Data

• Identifying and using key performance indicators (KPIs) for safety and quality.
• The role of clinical audit in monitoring standards.
• The basics of data collection, analysis, and interpretation.
• Using dashboards and reports to communicate performance.
• Strategies for benchmarking against best practice.

Module 5: Leading a Culture of Safety

• The critical role of leadership in shaping culture.
• How to empower staff to speak up about safety concerns.
• Strategies for effective teamwork and communication.
• Fostering a learning environment from mistakes.
• Recognizing and rewarding a commitment to safety.

Module 6: Regulatory Compliance and Accreditation

• An overview of major healthcare regulatory bodies.
• Understanding accreditation standards and cycles.
• Preparing for and managing regulatory inspections.
• The role of internal and external reviews.
• Developing action plans to address non-compliance.

Module 7: Practical Application and Case Studies

• Analyzing real-world patient safety incidents.
• Developing a mock quality governance committee agenda.
• Creating a risk register for a clinical department.
• Practicing a simulated root cause analysis.
• Designing a quality improvement project based on a safety issue.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.