In an increasingly complex and high-pressure healthcare environment, the need for efficiency and quality has never been more critical. Lean Six Sigma provides a powerful, data-driven methodology to systematically identify and eliminate waste, reduce variation, and improve outcomes. This course offers a practical and focused approach to applying these proven principles, empowering healthcare professionals to streamline processes, enhance patient safety, and drive significant operational improvements.

This program is tailored for professionals who are ready to move beyond traditional problem-solving and implement a structured framework for continuous improvement. You will learn to use a wide range of tools, from process mapping and root cause analysis to statistical measurement and control charting, all within the renowned DMAIC (Define, Measure, Analyze, Improve, Control) roadmap. By the end of this course, you will possess the skills to lead high-impact projects that reduce costs, improve patient satisfaction, and create a more efficient and effective healthcare system.

Duration

5 days

Target Audience

• Healthcare administrators and managers
• Quality improvement professionals
• Clinical directors and department heads
• Nurses and medical technicians
• Physicians and allied health professionals
• Hospital operations staff
• Patient safety officers
• Supply chain and logistics managers
• Medical records and billing specialists
• Public health and policy analysts

Objectives

• Master the core principles of Lean and Six Sigma.
• Apply the DMAIC methodology to healthcare processes.
• Identify and eliminate waste to improve efficiency.
• Utilize data to measure and analyze process variation.
• Develop a structured approach to problem-solving.
• Lead and facilitate process improvement projects.
• Sustain improvements through effective control plans.
• Improve patient safety and satisfaction.
• Reduce costs and operational bottlenecks.

Course Modules

Module 1: Introduction to Lean Six Sigma in Healthcare

• The history and philosophy of Lean and Six Sigma.
• Adapting the methodology for a healthcare environment.
• Identifying the seven types of waste in healthcare processes.
• The role of the DMAIC roadmap.
• Creating a project charter for improvement initiatives.

Module 2: Define Phase

• Defining the project scope and key stakeholders.
• Using the voice of the customer (VOC) to understand patient needs.
• Developing a high-level process map (SIPOC).
• Establishing clear project goals and metrics.
• Creating a project charter and team structure.

Module 3: Measure Phase

• Developing a data collection plan.
• Measuring current process performance and baseline metrics.
• An introduction to basic statistical tools.
• Creating value stream maps to identify bottlenecks.
• Calculating and interpreting key performance indicators (KPIs).

Module 4: Analyze Phase

• Using root cause analysis tools (e.g., Ishikawa diagrams).
• Hypothesis testing to validate potential causes.
• Identifying non-value-added activities.
• Flow charting and process analysis.
• Pinpointing the critical factors affecting quality and efficiency.

Module 5: Improve Phase

• Brainstorming and selecting solutions.
• Applying Lean techniques to streamline workflows.
• Piloting and implementing the chosen improvements.
• Using mistake-proofing (Poka-Yoke) to prevent errors.
• Developing a clear implementation plan.

Module 6: Control Phase

• Creating a control plan to sustain improvements.
• Implementing visual management tools and standard work.
• Using Statistical Process Control (SPC) charts.
• Training staff on new processes.
• Closing out the project and documenting lessons learned.

Module 7: Project Application and Certification

• Working through a comprehensive case study.
• Applying DMAIC to a healthcare problem.
• Developing a presentation on your project findings.
• Understanding the different levels of Lean Six Sigma certification.
• Future steps for continuous improvement in your organization.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.