INTRODUCTION
In order to
remain competent in the workplace administrators, office managers and secretaries
need to be equipped with the relevant knowledge and skills. This one
week effective office management and administrative training course
identifies and examines the key components of the role and within each element
builds up a range of approaches and techniques for operating an efficient
office or support team.
COURSE OBJECTIVES
By the end of
this course the participants will be able to:
·
Prepare for and
provide effective support in meetings, conferences, congresses, symposiums and
seminars
·
Conduct
secretarial/administration work effectively
·
Apply basic
mind-mapping tools to translate ideas to effective written documents
·
Develop an appropriate
philosophy regarding the important role communication plays in administrative
office management;
·
Improve in dealing
effectively with visitors, customers and colleagues
·
Manage time better and
work to meet deadlines
·
Present ideas with
impact and clarity
· Successfully negotiate and influence others
DURATION
5 Days
WHO SHOULD ATTEND
This course targets Report
writers, Administrators, Managers, Supervisors, Office staff, Front Desk
Officers, Heads of departments, Officers, Senior Officers, Information and
Publicity Officers.
COURSE CONTENT
MODULE 1: Introduction
·
Management Skills and
Principles
·
Planning, Organizing,
and Controlling
·
Office Organizing
Processes and Principles
·
Planning and Decision
Making Techniques
·
Setting Goals
·
Motivation Tools
·
Time Management
· Creating a Positive Work Climate
MODULE 2: Communication Skills
·
Communication Skills
Development
·
Effective
Communication and Interpersonal Skills
·
Information
Organization
· Assertiveness Skills
MODULE 3: The Work Place
·
Office
Environment
·
Office Layout
·
Office Security
· Workplace Health and Safety
MODULE 4: Administrative
Skills
·
Administrative Office
Management Function
·
Organization Versus
Decentralization
·
Front Desk and
Receptionist Skills
·
File Management
·
Scheduling of
Meetings
·
Event Planning and
Management
·
Record
Management
·
Filing System and
Filing Equipment
·
Minute Taking and
Report Writing
·
Strategic Relationship
Management
·
Conservation of Energy
in the Offices
·
Conflict
Management
·
Petty Cash
Management
·
Action
Planning
· Database Management
GENERAL
NOTES
·
This course is delivered by our seasoned trainers who have
vast experience as expert professionals in the respective fields of practice.
The course is taught through a mix of practical activities, theory, group works
and case studies.
·
Training manuals and additional reference materials are
provided to the participants.
·
Upon successful completion of this course, participants will
be issued with a certificate.
·
We can also do this as tailor-made course to meet
organization-wide needs. Contact us to find out more: training@skillsforafrica.org
· The training will be conducted at SKILLS FOR AFRICA TRAINING
INSTITUTE IN NAIROBI KENYA.
· The training fee covers
tuition fees, training materials, lunch and training venue. Accommodation and
airport transfer are arranged for our participants upon request.
·
Payment should be sent to our bank account before start of
training and proof of payment sent to: training@skillsforafrica.org
Dates | Fees | Location | Apply |
---|---|---|---|
05/06/2023 - 09/06/2023 | $1500 | Mombasa | Physical Class Online Class |
03/07/2023 - 07/07/2023 | $2950 | Kigali | Physical Class Online Class |
07/08/2023 - 11/08/2023 | $1350 | Nairobi | Physical Class Online Class |
04/09/2023 - 08/09/2023 | $1500 | Mombasa | Physical Class Online Class |
02/10/2023 - 06/10/2023 | $2950 | Kigali | Physical Class Online Class |
06/11/2023 - 10/11/2023 | $1500 | Mombasa | Physical Class Online Class |
04/12/2023 - 08/12/2023 | $1350 | Nairobi | Physical Class Online Class |