Leadership Skills For Supervisors - Communication, Coaching And Conflict Workshop
represent an important force in the economy. They have the power to turn on or
turn off the productivity of the people who report to them. The supervisors are
the crucial interface between the employee on the shop floor or the service
desk and the managers of the organization. Although supervisors usually have
more technical experience than the employees they supervise, the supervisor may
not have had a lot of leadership experience. This one-week course will equip
participants the skills in communication, coaching, and conflict they require.
By the end of
this course the participants will be able to:
flexibility to use other leadership styles.
and efficient communication skills
relationships at workplace
Prioritize, plan, and
manage their time.
Search for ways to
overcome communication barriers.
Determine ways they
can meet the needs of employees and co-workers through communication and
· Explore ways to engage in productive rather than toxic
debate, and to make conflict a powerful force for creative, well-rounded
solutions to problems.
This course targets professionals
from all sectors, both private and public corporations and financial managers
who want to learn about leadership skills. This course will benefit the
participants in equipping them with leadership competencies
1: Introduction to Leadership
Sources of power for
· Defining Power and Influence
What Makes a Good
· What Successful Leaders Do
New Functions of
Communication as a
Managing Your Time and
· The Commitment Curve
4: Relationship Management
· Stress management
5: Conflict Management
Dealing with Conflict
and Difficult Issues
· Grievance Handling and Disputes Settlement
This course is delivered by our seasoned trainers who have
vast experience as expert professionals in the respective fields of practice.
The course is taught through a mix of practical activities, theory, group works
and case studies.
Training manuals and additional reference materials are
provided to the participants.
Upon successful completion of this course, participants will
be issued with a certificate.
We can also do this as tailor-made course to meet
organization-wide needs. Contact us to find out more: firstname.lastname@example.org
· The training will be conducted at SKILLS FOR AFRICA TRAINING
INSTITUTE IN NAIROBI KENYA.
· The training fee covers
tuition fees, training materials, lunch and training venue. Accommodation and
airport transfer are arranged for our participants upon request.
Payment should be sent to our bank account before start of
training and proof of payment sent to: email@example.com