LEADERSHIP SKILLS FOR SUPERVISORS - COMMUNICATION, COACHING AND CONFLICT WORKSHOP
represent an important force in the economy. They have the power to turn on or
turn off the productivity of the people who report to them. The supervisors are
the crucial interface between the employee on the shop floor or the service
desk and the managers of the organization. Although supervisors usually have
more technical experience than the employees they supervise, the supervisor may
not have had a lot of leadership experience. This one-week course will equip
participants the skills in communication, coaching, and conflict they require.
By the end of
this course the participants will be able to:
flexibility to use other leadership styles.
and efficient communication skills
relationships at workplace
·Prioritize, plan, and
manage their time.
·Search for ways to
overcome communication barriers.
·Determine ways they
can meet the needs of employees and co-workers through communication and
·Explore ways to engage in productive rather than toxic
debate, and to make conflict a powerful force for creative, well-rounded
solutions to problems.
This course targets professionals
from all sectors, both private and public corporations and financial managers
who want to learn about leadership skills. This course will benefit the
participants in equipping them with leadership competencies
1: Introduction to Leadership
·Sources of power for
·Defining Power and Influence
·What Makes a Good
·What Successful Leaders Do
·New Functions of
·Communication as a
·Managing Your Time and
·The Commitment Curve
4: Relationship Management
5: Conflict Management
·Dealing with Conflict
and Difficult Issues
·Grievance Handling and Disputes Settlement
·This course is delivered by our seasoned trainers who have
vast experience as expert professionals in the respective fields of practice.
The course is taught through a mix of practical activities, theory, group works
and case studies.
·Training manuals and additional reference materials are
provided to the participants.
·Upon successful completion of this course, participants will
be issued with a certificate.