• training@skillsforafrica.org

Credit Control And Debt Management Training


The course is suitable for individuals and professionals who want to learn about debt control and management of debt within their businesses. The course elaborates the steps to be taken when handling overdue invoice customers.


·       Understand collection of overdue customer invoices

·       Understand Debtor Ledger Questionnaire to evaluate office procedures and identify gaps in the systems

·       Develop strategies to reduce current customer debt

·       Contact customers using overdue invoice strategies

·       Use a phone script when handling an overdue invoice customer and have all the answers to questions that might be asked


5 Days


This course targets professionals in the administrative, business and finance sector who are responsible for the management of credit accounts, and ensuring the efficient management of debt.


·       Introduction to credit control and debt management

·       Cost of running a ledger

·       Labour costs

·       Bad debts costs

·       Evaluation of business procedures

·       Business procedure inefficiencies

·       Procedures for credit control

·       Procedures and policies

·       Ledger currencies

·       Activities on debt collection

·       Payments, complaints and reports

·       Strategies of overdue

·       Customer excuses

·       Meetings

·       Complaints

·       Phone call preparations

·       Phone call script

·       Problems of cash flows


·       This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.

·       Training manuals and additional reference materials are provided to the participants.

·       Upon successful completion of this course, participants will be issued with a certificate.

·       We can also do this as tailor-made course to meet organization-wide needs. Contact us to find out more: training@skillsforafrica.org

·        The training will be conducted at SKILLS FOR AFRICA TRAINING INSTITUTE IN NAIROBI KENYA.

·       The training fee covers tuition fees, training materials, lunch and training venue. Accommodation and airport transfer are arranged for our participants upon request.

·       Payment should be sent to our bank account before start of training and proof of payment sent to: training@skillsforafrica.org

Course Schedule
Dates Fees Location Apply
15/01/2024 - 19/01/2024 $1500 Nairobi Physical Class

Online Class
12/02/2024 - 16/02/2024 $1500 Mombasa Physical Class

Online Class
11/03/2024 - 15/03/2024 $1500 Nairobi Physical Class

Online Class
08/04/2024 - 12/04/2024 $2950 Kigali Physical Class

Online Class
13/05/2024 - 17/05/2024 $4500 Dubai Physical Class

Online Class
10/06/2024 - 14/06/2024 $1500 Nairobi Physical Class

Online Class
08/07/2024 - 12/07/2024 $1500 Nairobi Physical Class

Online Class
12/08/2024 - 16/08/2024 $1500 Nairobi Physical Class

Online Class
09/09/2024 - 13/09/2024 $1500 Nairobi Physical Class

Online Class
14/10/2024 - 18/10/2024 $2950 Kigali Physical Class

Online Class
11/11/2024 - 15/11/2024 $1500 Mombasa Physical Class

Online Class
09/12/2024 - 13/12/2024 $1500 Nairobi Physical Class

Online Class