Conflict Resolution, Negotiation And Mediation Seminar

INTRODUCTION

Conflict is an inevitable part of our lives, but how we view and handle it can transform an unpleasant experience into an opportunity for growth and learning. Conflicts often arise from underlying factors that exist long before violence breaks out. The escalation of these conflicts typically turns a peaceful situation into a destructive and deadly conflict. Effective conflict prevention requires early detection of warning signs and proactive measures to address issues before they escalate into violence. Our comprehensive Conflict Resolution, Negotiation, and Mediation Seminar is designed to equip individuals and professionals with the essential skills and techniques for managing conflicts effectively.

This training program on Conflict Resolution, Negotiation, and Mediation focuses on understanding the nature of conflict, developing effective negotiation strategies, and mastering mediation techniques to resolve disputes amicably. Whether you are a conflict manager, project manager, peace maintenance professional, community member, or negotiator, this seminar will provide you with valuable tools to transform conflicts into opportunities for positive change. Through a blend of practical activities, theory, group work, and real-world case studies, participants will learn to identify the causes of conflict, harness diversity and differences constructively, and apply strategies to prevent conflict escalation. The course on Conflict Resolution, Negotiation, and Mediation will also cover active listening techniques, effective communication skills, and methods for building empathy and rapport, ensuring participants are well-equipped to handle conflict situations.

Course Objectives

By the end of this seminar on Conflict Resolution, Negotiation, and Mediation participants will be able to:

• Identify the causes of conflict.
• Harness diversity and differences constructively.
• Apply strategies to prevent conflict escalation.
• Demonstrate empathy and build rapport.
• Solve problems quickly and effectively.
• Handle customer complaints appropriately.
• Negotiate successful outcomes.

Duration

5 Days

Who Should Attend

Given that conflict is an inevitable part of life, this seminar is beneficial for anyone dealing with conflict resolution, including conflict managers, project managers, peace maintenance professionals, community members, and negotiators.

Course Content

Module 1: Core Terminologies of Conflict and Its Basics

• Nature of conflict
• Functions of conflict
• Conflict resolution: Terms and definitions
• Causes of disputes and conflict
• The Circle of conflict
• Relationship between conflict and human rights
• Relationship between human rights and human needs

Module 2: Intervening Conflicts

• Spectrum of responses to conflict
• Roles played in conflict situations
• Cultural aspects influencing conflict resolution
• Conflict analysis
• Tools for conflict analysis

Module 3: Negotiation

• Definition of negotiation
• Negotiation skills
• Strategies and outcomes of disputes
• Positions and interests
• Positional negotiation

Module 4: Communication

• Overview of communication
• Active listening
• Effective questioning
• Paraphrasing
• Honest communication
• Framing and reframing: Moving beyond rhetoric and threats

Module 5: Mediation

• Mediation as a means of conflict resolution
• Roles played in conflict situations
• Stages of the mediation process:
  • Stage 1: Introduction
  • Stage 2: Conflict description
  • Stage 3: Problem-solving
  • Stage 4: Agreement
• Convening multi-party stakeholder negotiations

General Notes

• This course is delivered by seasoned trainers with vast experience as expert professionals in their respective fields. It combines practical activities, theory, group work, and case studies.
• Participants receive comprehensive training manuals and additional reference materials.
• Upon successful completion, participants are awarded a certificate.
• Customized training courses can be arranged to meet specific organizational needs. Contact us at training@skillsforafrica.org for more information.
• The training will take place at the SKILLS FOR AFRICA TRAINING INSTITUTE in Nairobi, Kenya.
• The training fee covers tuition, materials, lunch, and the training venue. Accommodation and airport transfers can be arranged upon request.
• Payment should be sent to our bank account before the start of training, with proof of payment sent to training@skillsforafrica.org.