Customers are more informed, connected, and empowered than ever before. In a world where customers are in control, managers must understand the importance of focusing on the customer experience (CX) and want to enhance customer value through managing the customer experience. This is a practical training for modern managers who want to know why, what and how to implement amazing customer experience whilst looking for practical and valuable solutions. During training, managers will find pragmatic ways to improve their customers’ experience and utilize customer intelligence to competitive advantage. They will also benefit from practical ideas and real-life examples.
By the end of the course, participants should be able to:
WHO SHOULD ATTEND
This training course is suitable to a wide range of professionals but will greatly benefit:
Day One: Essentials of Customer Experience Management (CXM)
Day Two: Developing Customer Experience Strategy for Business
Day Three: Designing and Measuring Customer Experience
Day Four: Hiring Top Customer Service Personnel
Day Five: Creating Customer-Focused Organisation
· This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.
· Training manuals and additional reference materials are provided to the participants.
· Upon successful completion of this course, participants will be issued with a certificate.
· We can also do this as tailor-made course to meet organization-wide needs. Contact us to find out more: firstname.lastname@example.org
· The training will be conducted at SKILLS FOR AFRICA TRAINING INSTITUTE IN NAIROBI KENYA.
· The training fee covers tuition fees, training materials, lunch and training venue. Accommodation and airport transfer are arranged for our participants upon request.
· Payment should be sent to our bank account before start of training and proof of payment sent to: email@example.com
|05/06/2023 - 09/06/2023||$1500||Mombasa||Physical Class
|03/07/2023 - 07/07/2023||$2950||Kigali||Physical Class
|07/08/2023 - 11/08/2023||$1350||Nairobi||Physical Class
|04/09/2023 - 08/09/2023||$1500||Mombasa||Physical Class
|02/10/2023 - 06/10/2023||$2950||Kigali||Physical Class
|06/11/2023 - 10/11/2023||$1500||Mombasa||Physical Class
|04/12/2023 - 08/12/2023||$1350||Nairobi||Physical Class