• training@skillsforafrica.org

Training Course On Human Resource Management And Administration


Human Resource administration is all about striking a balance between the employees and the organisation by doing what is best in the interest of the organisation and at the same time meeting employee needs. HR personnel must implement systems that meet employee needs to achieve the bottom line.

HR duties tend to fall under a variety of roles depending on the company’s needs. It starts from mapping the people needs of the organisation basis the skills required to perform the duties efficiently and then recruiting, retaining, developing, managing change, and keeping people engaged enough to thrive and lead to organisational growth.

The primary job of HR administrators is to maintain a healthy positive relationship with people (staff, leaders, vendors, stakeholder-Internal and external) as they are the first point of contact for any needs of human resources who collaborate and interact with an organisation.

This training course will empower you in setting up a new HR department from scratch with every aspect of human resource administration is taken care of or establishing an old one that needs some rework in some areas of how human resources are managed in the organisation.

The revival of HR policies and administration is imperative with changing goals, the scale of business, a number of people employed, and as a response to the political, economic, social, and technical environment.


By the end of the course, participants will be able to:

  • Learn how to set up an HR function/ department in an organisation
  • Devise people policies customised to their organisational culture
  • Embrace the everchanging needs of HR in the global economic environment
  • Determine various processes and functions that an HR administrator must know and implement in the organisation
  • Manage the entire employee life cycle end to end
  • Define competencies for each job and hire the right talent, train, and provide feedback for growth
  • Attract, motivate, and retain talent in the organisation by designing fair compensation and benefits program
  • Learn the techniques of communicating effectively with internal and external human resources
  • Manage various functions of HR by collaborating with leaders and stakeholders
  • Document every critical incident in the organisation
  • Assess and revise policies to match the National laws removing any discrepancy
  • Handle conflicts and grievances effectively
  • Make exit process streamlined by learning employee experience and work on areas of improvement


10 Days


HR Generalist, HR Administrators, Office Managers, HR Managers, Independent HR Consultants, Organisation Development Consultants.


Module 1: Overview of HR

  • Definition and scope of HR Administration
  • Role and duties of the HR administrator
  • Who can be an HR administrator?

Module 2: Duties of an HR Administrator:

  • Administering Company Benefits
  • Updating corporate policies
  • Ensuring compliance with HR-related laws
  • Managing the end-to-end employee life cycle
  • Assisting managers with managing performance issues
  • Maintaining documentation, performing operational duties and be a support function

Module 3: Classification of Employees:

  • Classification of employee- basis the skills they offer
  • The time for which we need their services
  • How we pay them for the services they render?

Module 4: Compensation and Benefits:

  • Compensation is the most critical aspect in attracting, motivating, and retaining the right talent pool
  • While planning employee compensation review
    • Organization culture: Standard pay vs. Special pay across levels & duties
    • Workforce needs: personalisation/ customisation of benefits as per people needs
    • Matching industry standards – competitive pay
    • Internal equity – clearly defined criteria and fair pay structure for similar roles

Module 5: Company Policies:

Must be provided to every employee of the organisation and changes, if any, must be communicated regularly

  • Leader’s address/ letter from the CEO
  • Vision, mission, and values of your organisation
  • Code of conduct
  • Performance Management
  • Disciplinary Procedures; Acceptable & Unacceptable behaviours
  • Keep adding to, revisiting, and improvising the handbook with the ever-changing global environment

Module 6: Compliance & Recordkeeping

  • Record keeping of employee performance, advancement, career development, absolutely everything around what is happening with the people in the organisation
  • Maintain an individual file for each employee
  • HR to record the entire journey starting from the hiring of an employee; resume, feedback, background check, promotion, pay, etc.
  • Immediate supervisor and peers to consistently record critical incidents (good or bad)

Module 7: Recruitment and Selection

  • Defining a Job Description
  • Recruiting
  • Interviewing
  • Hiring the right candidate: Maintain Diversity and avoid any sort of discrimination
  • Onboarding of an employee

Module 8: Employee Performance

  • Understanding performance expectations according to culture and goals
  • Define core competencies, performance evaluation criteria and conduct the same regularly
  • Training and Development
  • Discipline around acceptable behaviours, consequences of non-compliance, support for corrective measures
  • Grievance redressal and conflict resolution
  • The exit of an employee: steps, exit interview, knowledge transfer, resignation Vs. termination


The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

Key Notes

  1. The participant must be conversant with English.
  2. Course duration is flexible and the contents can be modified to fit any number of days.
  3. The course fee includes facilitation training materials and a certificate upon successful completion of Training.
  4. One-year post-training support Consultation and Coaching provided after the course.


Course Schedule
Dates Fees Location Apply
18/03/2024 - 29/03/2024 $3000 Nairobi Physical Class

Online Class
15/04/2024 - 26/04/2024 $4500 Kigali Physical Class

Online Class
13/05/2024 - 24/05/2024 $5500 Dubai Physical Class

Online Class
10/06/2024 - 21/06/2024 $3000 Nairobi Physical Class

Online Class
15/07/2024 - 26/07/2024 $3000 Nairobi Physical Class

Online Class
12/08/2024 - 23/08/2024 $3000 Nairobi Physical Class

Online Class
16/09/2024 - 27/09/2024 $3000 Nairobi Physical Class

Online Class
14/10/2024 - 25/10/2024 $3000 Nairobi Physical Class

Online Class
11/11/2024 - 22/11/2024 $3000 Mombasa Physical Class

Online Class
09/12/2024 - 20/12/2024 $3000 Nairobi Physical Class

Online Class