Workshop On Business Process Analysis

INTRODUCTION

Optimize your business operations with our Workshop on Business Process Analysis. This course is designed to equip participants with the skills and knowledge needed to identify, design, analyze, measure, and document business processes according to industry best practices. The goal of this workshop is to help you uncover areas for improvement and develop actionable recommendations to enhance your business operations. Participants will also learn to leverage Excel for effective business analysis. Throughout the course, you will gain hands-on experience in creating SWOT analyses, process flowcharts, organizational charts, and scoring matrices. You will learn the concepts of visual modeling, create both technical and business visual models, and understand how to measure and document business processes. By the end of the workshop, you will be able to undertake a thorough analysis, identify improvement opportunities, and justify your recommendations with confidence.

COURSE OBJECTIVES

By the end of this Business Process Analysis course, participants will be able to:

• Create SWOT analyses, process flowcharts, org charts, and scoring matrices.
• Understand the concept of visual modeling.
• Create technical and business visual models.
• Learn the use of Excel in business analysis.
• Identify and model current business processes.
• Measure and document business processes.
• Analyze processes and justify alternative recommendations.

DURATION

5 Days

WHO SHOULD ATTEND

This Business Process Analysis course is targeted at business directors, business managers, procurement directors, administrators, procurement managers, and entrepreneurs.

COURSE OUTLINE

Business Process

• Competency of Business Process
• Importance of Modeling and Analysis of Business Processes
• Redesign of Business Processes

Business Process in Enterprise Context

• Enterprise Business Architecture
• Business Capability Model
• Life Cycle of Business Analysis
• Analysis of the Business Process Flow Diagram
• Overview of Business Process Modeling and Analysis Artifacts

Project/Process Scope

• Gathering Initial Information
• Developing a Business Context Diagram
• Meaning of Business Context
• Stakeholder Analysis
• Business/Technology Landscape

Identification and Structuring of Business Processes

• Event Analysis
• Process Structuring
• Meaning of Process

Documentation of the Process

• Process Model
• BPMN
• Development of a Process Flow Diagram
• Meaning of Process Flow Diagram
• Identification and Documentation of Business Rules

Process Analysis

• Analysis of Effectiveness and Efficiency of Processes
• Pain Points and Opportunities Identification
• Analysis of Root Cause
• Analysis of Force Field
• Meaning of Future State and Conduct Gaps Analysis
• Documentation of Business Rules Using Decision Tree and Decision Matrix
• Documentation of Recommendations for Improvement
• Key Recommendations

Leverage Process Analysis

• Identification of Solutions Using Cases from Pain Point/Opportunity Analysis
• Documentation of Use Case Descriptions in Use Case Inventory
• Documentation of the To-Be Solution Scope

Packaging and Presenting Process Analysis Results

• Documentation of Process Analysis Findings and Recommendations
• Development of a Presentation on Process Analysis

Continuous Improvement

• Continuous Process Improvement
• Measurement of Performance
• Development of Continuous Process Improvement Program for Processes Monitoring

GENERAL NOTES

• This course is delivered by seasoned trainers with extensive professional experience.
• Training includes a mix of practical activities, theoretical knowledge, group work, and case studies.
• Participants receive comprehensive training manuals and additional reference materials.
• A certificate is awarded upon successful course completion.
• Tailor-made courses to meet specific organizational needs are available. Contact us at training@skillsforafrica.org for more information.
• The training will be conducted at the Skills for Africa Training Institute in Nairobi, Kenya.
• The training fee covers tuition, materials, lunch, and the training venue. Accommodation and airport transfer can be arranged upon request.
• Payment should be made to our bank account before the training starts, and proof of payment sent to: training@skillsforafrica.org