INTRODUCTION
Management systems
are improvement tools which offer procedures for good management practices.
This course aims at equipping participants with the skills to develop
management systems that are suitable for specific businesses.
COURSE OBJECTIVES
·
Develop and implement a business culture of quality
performance and excellence
·
Understand performance excellence and quality management
principles
·
Identify the frameworks that have resulted in positive impact
of quality management
·
Understand the ways to improve customer satisfaction
·
Learn methods of enhancing the effectiveness and efficiency
of business operations
·
Learn to improve the services and products of a business
DURATION
5 Days
WHO SHOULD ATTEND
This course
targets entrepreneurs, upper management and quality personnel. the course aims
at imparting skills to participants on the development of quality management
systems.
COURSE OUTLINE
Introduction to quality management systems
·
Meaning of quality
·
Techniques, principles and practices of quality management
systems
·
Quality levels
·
Organizational total quality
·
Non-Profit organizations and public sector quality control
·
Frameworks of quality management
·
Strategic planning and leadership
·
Quality of leadership
Customer focus
·
Customer satisfaction
·
Customer information identification
·
Management of customer relationship
·
Customer satisfaction measurement
Work system
·
Management of high performance workforce
·
High performance work systems development
·
Sustenance and management of work system
Process Management
·
Business processes redesigning work processes
·
Control and improvement of process
Performance
·
Measuring performance and management of information
·
Scope of performance measuring
·
Development of performance measuring system
·
Performance data analysis
·
Organizational culture of performance excellence
Management Change
·
Sustaining a quality institution
·
Cost of quality
·
Measurement of quality cost
·
Reporting of quality cost
·
Quality costing and decision making
·
Development of standards
·
Performance reports
GENERAL
NOTES
·
This course is delivered by our seasoned trainers who have
vast experience as expert professionals in the respective fields of practice.
The course is taught through a mix of practical activities, theory, group works
and case studies.
·
Training manuals and additional reference materials are
provided to the participants.
·
Upon successful completion of this course, participants will
be issued with a certificate.
·
We can also do this as tailor-made course to meet
organization-wide needs. Contact us to find out more: training@skillsforafrica.org
· The training will be conducted at SKILLS FOR AFRICA TRAINING INSTITUTE IN NAIROBI KENYA.
· The training fee covers
tuition fees, training materials, lunch and training venue. Accommodation and
airport transfer are arranged for our participants upon request.
·
Payment should be sent to our bank account before start of
training and proof of payment sent to: training@skillsforafrica.org
Dates | Fees | Location | Apply |
---|---|---|---|
02/10/2023 - 06/10/2023 | $2950 | Kigali | Physical Class Online Class |
06/11/2023 - 10/11/2023 | $1500 | Mombasa | Physical Class Online Class |
04/12/2023 - 08/12/2023 | $1350 | Nairobi | Physical Class Online Class |
15/01/2024 - 19/01/2024 | $1500 | Nairobi | Physical Class Online Class |
12/02/2024 - 16/02/2024 | $1500 | Mombasa | Physical Class Online Class |
11/03/2024 - 15/03/2024 | $1500 | Nairobi | Physical Class Online Class |
08/04/2024 - 12/04/2024 | $2950 | Kigali | Physical Class Online Class |
13/05/2024 - 17/05/2024 | $4500 | Dubai | Physical Class Online Class |
10/06/2024 - 14/06/2024 | $1500 | Nairobi | Physical Class Online Class |
08/07/2024 - 12/07/2024 | $1500 | Nairobi | Physical Class Online Class |
12/08/2024 - 16/08/2024 | $1500 | Nairobi | Physical Class Online Class |
09/09/2024 - 13/09/2024 | $1500 | Nairobi | Physical Class Online Class |
14/10/2024 - 18/10/2024 | $2950 | Kigali | Physical Class Online Class |
11/11/2024 - 15/11/2024 | $1500 | Mombasa | Physical Class Online Class |
09/12/2024 - 13/12/2024 | $1500 | Nairobi | Physical Class Online Class |