Advanced Communication Skills For Project Managers Training Course

Introduction:

Effective communication is the cornerstone of successful project management. Project managers are often the bridge between stakeholders, teams, and clients, requiring a comprehensive set of advanced communication skills. The Advanced Communication Skills for Project Managers training course is designed to equip project managers with the techniques, strategies, and tools needed to improve their communication abilities in complex, high-stakes environments. This course delves into advanced communication concepts, enabling participants to navigate challenging communication scenarios, manage diverse teams, and drive project success through superior interpersonal interactions.

Target Audience:

This course is ideal for project managers, senior project coordinators, and other professionals who are looking to enhance their communication abilities. It is particularly beneficial for those managing large, complex projects with multiple stakeholders, as well as individuals who are seeking to advance their careers in project management by mastering high-level communication strategies. The course is also suitable for professionals who already possess basic communication skills and want to develop more sophisticated techniques for influencing, persuading, and resolving conflicts effectively.

Course Objectives:

By the end of this training course, participants will:

• Master Advanced Communication Techniques: Learn how to utilize high-level communication strategies such as active listening, non-verbal communication, and negotiation to foster effective collaboration within their teams and with external stakeholders.
• Enhance Leadership Communication: Develop the ability to communicate with clarity and influence in leadership roles, ensuring alignment across all levels of the project.
• Manage Stakeholder Communication: Understand the dynamics of managing communication with multiple stakeholders, including how to address varying expectations, resolve conflicts, and manage differing communication styles.
• Implement Persuasion and Influence Strategies: Learn how to persuade and influence stakeholders and teams through advanced techniques, enhancing their ability to advocate for project needs and decisions.
• Develop Cross-Cultural Communication Skills: Gain the ability to effectively communicate with diverse teams and international stakeholders, overcoming language barriers and cultural differences to maintain a smooth flow of information.
• Handle Difficult Conversations: Build confidence in managing difficult conversations, including delivering bad news, addressing performance issues, and resolving conflicts, while maintaining professionalism and focus on project goals.
• Adapt Communication to Different Situations: Learn to adjust communication styles based on the context of the conversation, audience, and project phase, ensuring the right message is delivered at the right time.

This course is designed to help project managers refine their communication skills, ensuring they can drive project success and lead teams with greater confidence and effectiveness.

DURATION

10 Days

COURSE CONTENT

Introduction to Advanced Communication Skills for Project Managers

• Overview of communication theories and models
• The role of communication in project management
• Key communication skills for project success

Effective Leadership Communication

• Leadership communication styles
• Building rapport and trust with stakeholders
• Communicating with clarity and authority

Active Listening Techniques

• The art of listening for understanding
• Techniques for improving listening skills
• Overcoming barriers to effective listening

Non-Verbal Communication and Body Language

• Understanding body language and its impact
• Using non-verbal cues to strengthen communication
• Reading and interpreting non-verbal signals

Advanced Negotiation Skills for Project Managers

• Principles of negotiation and conflict resolution
• Persuasion techniques for successful negotiations
• Managing win-win situations in project negotiations

Managing Difficult Conversations

• Approaching sensitive and challenging discussions
• Delivering constructive feedback and performance reviews
• Handling emotional responses and maintaining professionalism

Conflict Management and Resolution

• Identifying sources of conflict in projects
• Conflict resolution styles and techniques
• Mediation strategies for project teams

Persuasion and Influence in Project Management

• Techniques to influence stakeholders and decision-makers
• Building credibility and trust to enhance persuasion
• Ethical considerations in persuasion and influence

Stakeholder Communication Management

• Identifying and analyzing project stakeholders
• Tailoring communication for diverse stakeholder needs
• Managing stakeholder expectations and feedback

Cultural Sensitivity in Communication

• Understanding and addressing cultural differences
• Adapting communication to diverse teams
• Managing cross-cultural project teams

Crisis Communication and Managing Uncertainty

• Communicating effectively during crises
• Handling project uncertainty and managing risk communication
• Keeping teams and stakeholders informed during disruptions

Team Collaboration and Communication

• Building effective communication channels within teams
• Fostering collaboration and teamwork
• Techniques for motivating and engaging project teams

Advanced Presentation and Public Speaking Skills

• Crafting impactful presentations for diverse audiences
• Using visual aids and storytelling for better engagement
• Overcoming nervousness and improving public speaking confidence

Digital Communication Tools and Strategies

• Leveraging technology for effective communication
• Managing virtual communication and remote teams
• Best practices for digital communication platforms

Evaluating and Improving Communication Effectiveness

• Measuring communication effectiveness in projects
• Collecting feedback and refining communication strategies
• Continuous improvement techniques for communication skills

This comprehensive course will equip project managers with advanced communication techniques, allowing them to lead teams, engage stakeholders, and navigate complex project challenges with enhanced clarity, confidence, and effectiveness.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 5 working days before commencement of the training.