Change Management For Knowledge And Records Professionals

Introduction

Change Management for Knowledge and Records Professionals equips individuals with the strategies and techniques to navigate and lead organizational change within information-centric environments. This course focuses on analyzing change management models, implementing communication strategies, and understanding the impact of change on knowledge and records systems. Participants will learn to utilize stakeholder engagement tools, develop transition plans, and understand the intricacies of resistance management and post-implementation reviews. By mastering change management, professionals can ensure smooth transitions, enhance user adoption, and contribute to the creation of a resilient and adaptive information culture.

The increasing pace of technological advancements and the demand for agile information management necessitate a comprehensive understanding of change management principles. This course delves into the intricacies of communication planning, training strategies, and feedback mechanisms, empowering participants to develop and implement tailored change initiatives. By integrating change management theory with practical applications, this program enables individuals to lead successful transformations and contribute to the creation of a dynamic and responsive information ecosystem.

Target Audience:

• Knowledge managers
• Records managers
• Information governance professionals
• Project managers
• IT managers
• Change management specialists
• Training and development professionals
• Communication specialists
• Business analysts
• Students of information science and business administration
• Individuals interested in change management for knowledge and records professionals
• Policy analysts
• Database administrators
• Data security professionals
• Organizational development consultants

Course Objectives:

• Understand the principles and importance of change management in knowledge and records environments.
• Implement techniques for analyzing organizational readiness for change.
• Understand the role of change management models and frameworks.
• Implement techniques for applying change management models to information projects.
• Understand the principles of stakeholder engagement and communication planning.
• Implement techniques for developing and executing stakeholder engagement and communication plans.
• Understand the role of training and knowledge transfer in change management.
• Implement techniques for designing and delivering effective training programs.
• Understand the principles of resistance management and conflict resolution.
• Implement techniques for addressing resistance and resolving conflicts during change.
• Understand the role of post-implementation reviews and continuous improvement.
• Understand the challenges and opportunities of implementing change management in diverse information settings.
• Develop strategies for implementing and scaling up change management initiatives for knowledge and records.

DURATION

10 Days

COURSE CONTENT

Module 1: Foundations of Change Management in Information Environments

• Principles and importance of change management in knowledge and records environments.
• Understanding the evolution of change management theories.
• Benefits of effective change management in enhancing user adoption and project success.
• Historical context and emerging trends in change management.

Module 2: Organizational Readiness for Change Analysis

• Techniques for analyzing organizational readiness for change.
• Implementing readiness assessments and surveys.
• Utilizing gap analysis and stakeholder interviews.
• Managing readiness evaluations.

Module 3: Change Management Models and Frameworks

• Understanding the role of change management models and frameworks.
• Implementing models like Kotter’s 8-Step Model, ADKAR, and Lewin’s Change Model.
• Utilizing change management methodologies and tools.
• Managing change models.

Module 4: Change Management Model Application Techniques

• Techniques for applying change management models to information projects.
• Implementing change planning and execution.
• Utilizing change management templates and checklists.
• Managing change implementation.

Module 5: Stakeholder Engagement and Communication Planning

• Understanding the principles of stakeholder engagement and communication planning.
• Implementing stakeholder mapping and analysis.
• Utilizing communication strategies and channels.
• Managing stakeholder engagement.

Module 6: Stakeholder Engagement and Communication Plan Development Techniques

• Techniques for developing and executing stakeholder engagement and communication plans.
• Implementing communication plans and timelines.
• Utilizing communication tools and platforms.
• Managing communication execution.

Module 7: Training and Knowledge Transfer

• Understanding the role of training and knowledge transfer.
• Implementing training needs assessments and curriculum development.
• Utilizing training delivery methods and resources.
• Managing training programs.

Module 8: Effective Training Program Design and Delivery Techniques

• Techniques for designing and delivering effective training programs.
• Implementing training evaluations and feedback mechanisms.
• Utilizing training materials and documentation.
• Managing training delivery.

Module 9: Resistance Management and Conflict Resolution

• Understanding the principles of resistance management and conflict resolution.
• Implementing resistance identification and mitigation strategies.
• Utilizing conflict resolution techniques and tools.
• Managing resistance and conflicts.

Module 10: Resistance and Conflict Resolution Techniques

• Techniques for addressing resistance and resolving conflicts during change.
• Implementing change champion networks and support systems.
• Utilizing feedback mechanisms and communication channels.
• Managing conflict resolution.

Module 11: Post-Implementation Reviews and Continuous Improvement

• Understanding the role of post-implementation reviews and continuous improvement.
• Implementing project evaluations and lessons learned.
• Utilizing feedback mechanisms and metrics.
• Managing continuous improvement.

Module 12: Implementation Challenges in Diverse Information Settings

• Understanding the challenges of implementing change management.
• Implementing change solutions in different organizational cultures and information domains.
• Utilizing change strategies in multinational and global operations.
• Managing implementation in diverse contexts.

Module 13: Change Management Initiative Scaling for Knowledge and Records

• Techniques for developing change management project roadmaps.
• Implementing pilot project testing and evaluation.
• Utilizing scalability and performance optimization techniques.
• Managing change team and governance.

Module 14: Case Studies: Change Management for Knowledge and Records Professionals

• Analyzing real-world examples of successful change management implementations.
• Highlighting best practices and innovative change solutions.
• Documenting project outcomes and impact.
• Industry and change management leader testimonials.

Module 15: The Future of Change Management in Information Environments

• Exploring emerging technologies and trends in change management.
• Integrating AI, data analytics, and agile methodologies.
• Adapting to evolving information landscapes and organizational needs.
• Building resilient and adaptive information cultures.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 5 working days before commencement of the training.