Consumer Credit And Retail Lending Strategies Training Course

Introduction

Empower financial professionals to optimize their consumer and retail lending operations with our comprehensive Consumer Credit and Retail Lending Strategies Training Course. This program equips you with the essential knowledge and skills to manage the credit lifecycle, segment customers effectively, and implement robust default management strategies. Mastering consumer credit and retail lending is increasingly vital for institutions seeking to enhance profitability, minimize risk, and maximize customer satisfaction in today's competitive lending landscape. Our retail lending strategies training course offers in-depth guidance and practical applications for developing and executing successful lending strategies.

This Consumer Credit and Retail Lending Strategies training course delves into key areas such as the consumer credit lifecycle, customer segmentation and targeting, credit scoring and decisioning, loan origination and underwriting, portfolio management, and default management and collections. You will gain expertise in analyzing consumer behavior, developing targeted lending products, and implementing strategies for managing credit risk across the entire customer lifecycle. Whether you are a credit manager, retail banking executive, or financial analyst, this Consumer Credit and Retail Lending Strategies course will provide you with the tools and knowledge to drive growth and profitability in your lending operations.

Target Audience:

• Credit Managers
• Retail Banking Executives
• Loan Officers
• Product Managers
• Marketing Managers
• Risk Managers
• Financial Analysts

Course Objectives:

• Understand the consumer credit lifecycle.
• Master customer segmentation and targeting.
• Apply credit scoring and decisioning techniques.
• Optimize loan origination and underwriting processes.
• Implement effective portfolio management
• Develop default management and collections strategies.
• Analyze consumer behavior in lending.
• Create targeted lending products.

Duration

5 Days

Course content

Module 1: The Consumer Credit Lifecycle

• Understanding the consumer credit lifecycle.
• Exploring the stages of the credit lifecycle: acquisition, onboarding, account management, and collections.
• Understanding consumer behavior and credit needs at each stage.
• Identifying opportunities to optimize processes and enhance customer experience.
• Best practices for managing the consumer credit lifecycle.

Module 2: Customer Segmentation and Targeting

• Mastering customer segmentation and targeting.
• Understanding the principles of customer segmentation.
• Identifying key segmentation variables in consumer lending.
• Developing customer profiles and personas.
• Implementing targeted marketing and product strategies.

Module 3: Credit Scoring and Decisioning

• Applying credit scoring and decisioning techniques.
• Understanding the principles of credit scoring.
• Developing and validating credit scoring models.
• Implementing automated decisioning systems.
• Best practices for using credit scoring in the lending process.

Module 4: Loan Origination and Underwriting

• Optimizing loan origination and underwriting processes.
• Understanding the loan origination workflow.
• Evaluating loan applications and assessing creditworthiness.
• Structuring loan terms and pricing.
• Best practices for efficient and effective loan origination.

Module 5: Portfolio Management

• Implementing effective portfolio management
• Understanding the principles of portfolio management in consumer lending.
• Monitoring portfolio performance and risk.
• Identifying and managing portfolio concentrations.
• Developing strategies for optimizing portfolio profitability.

Module 6: Default Management and Collections

• Developing default management and collections strategies.
• Understanding the causes of default in consumer lending.
• Implementing effective collections processes.
• Utilizing strategies for loan workout and recovery.
• Best practices for minimizing losses and maximizing recovery rates.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.