Crisis Management And Business Continuity Training Course: Navigating The Unexpected

Introduction:

Disruptions, whether natural disasters, technological failures, or reputational crises, can severely impact an organization's operations and reputation. Being prepared is paramount. This comprehensive training course on Crisis Management and Business Continuity equips participants with the knowledge and practical skills to develop and implement robust plans for responding to and recovering from crisis events. Participants will learn how to identify potential crises, develop response strategies, ensure business continuity, and communicate effectively during challenging times. This course empowers individuals to lead through crises, minimize damage, and ensure organizational resilience.

Target Audience:

This course is designed for professionals across various industries and roles who are involved in planning for and managing crisis events, including:

• Senior Leaders and Executives
• Crisis Management Teams
• Business Continuity Managers
• Operations Managers
• IT Professionals
• Communication Professionals
• Risk Management Professionals
• Anyone seeking to improve their organization's ability to handle crises

Course Objectives:

Upon completion of this Crisis Management and Business Continuity training course, participants will be able to:

• Explain the core principles of crisis management and business continuity.
• Describe the process of identifying and assessing potential crisis scenarios.
• Develop comprehensive crisis management and business continuity plans.
• Implement strategies to mitigate the impact of crisis events.
• Ensure the continued operation of essential business functions during a crisis.
• Communicate effectively with stakeholders during a crisis.
• Lead and manage teams effectively during crisis situations.
• Recover and restore operations after a crisis event.
• Learn from past crises and continuously improve crisis preparedness.
• Enhance organizational resilience and the ability to withstand disruptions.

DURATION

5 Days

COURSE CONTENT

Module 1: Introduction to Crisis Management and Business Continuity

• Defining crisis management and business continuity.
• The relationship between crisis management and business continuity.
• Understanding the importance of preparedness and planning.
• The benefits of having robust crisis management and business continuity plans.
• Key concepts and terminology in crisis management and business continuity.

Module 2: Crisis Identification and Risk Assessment

• Identifying potential crisis scenarios (internal and external threats).
• Conducting a risk assessment to determine the likelihood and impact of crises.
• Categorizing crises based on severity and potential consequences.
• Developing a crisis inventory or register.
• Using risk assessment to prioritize crisis preparedness efforts.

Module 3: Developing a Crisis Management Plan

• Key components of a comprehensive crisis management plan.
• Establishing a crisis management team and defining roles.
• Developing communication protocols and stakeholder engagement strategies.
• Defining escalation procedures and decision-making authority.
• Creating a crisis communication plan.

Module 4: Business Continuity Planning

• Business impact analysis (BIA) to identify critical business functions.
• Developing recovery strategies for essential processes and systems.
• Creating backup and recovery plans for data and technology.
• Establishing alternative work locations and resources.
• Testing and exercising the business continuity plan.

Module 5: Crisis Communication Strategies

• Developing a crisis communication plan.
• Identifying key stakeholders and their communication needs.
• Crafting key messages and communication materials.
• Utilizing various communication channels (e.g., social media, press releases).
• Managing media relations during a crisis.

Module 6: Crisis Response and Management

• Activating the crisis management plan.
• Implementing response procedures and protocols.
• Managing the crisis event and its immediate impact.
• Coordinating with internal and external stakeholders.
• Making timely and informed decisions under pressure.

Module 7: Business Recovery and Restoration

• Implementing business continuity plans to restore essential functions.
• Recovering data and technology systems.
• Returning to normal operations.
• Managing the long-term impact of the crisis.
• Lessons learned and post-crisis review.

Module 8: Leading Through a Crisis

• The role of leadership in crisis management.
• Communicating effectively with employees and stakeholders.
• Making difficult decisions under pressure.
• Maintaining composure and providing support to the team.
• Building trust and confidence during challenging times.

Module 9: Continuous Improvement and Crisis Preparedness

• Regularly reviewing and updating crisis management and business continuity plans.
• Conducting drills and exercises to test plan effectiveness.
• Incorporating lessons learned from past crises.
• Staying informed about emerging threats and best practices.
• Building a culture of preparedness and resilience.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 5 working days before commencement of the training.