Unlock the secrets to exceptional customer care and master the art of public relations with our Customer Care and Public Relations Training Course. Designed for professionals aiming to excel, this course provides the tools and techniques needed to transform customer interactions and build a stellar public image. Whether you are looking to elevate your career or enhance your business's reputation, this course is your gateway to success. In a business environment, Customer care representatives and public relations professionals are crucial in shaping an organization's image. They tackle daily challenges, from managing difficult clients to handling complex inquiries and threats. These roles significantly influence an organization's reputation. Continuous enhancement of systems, processes, and skills is vital to provide exemplary service to all customers and stakeholders.
Our Customer Care and Public Relations Training Course is designed to equip participants with the essential tools, skills, and techniques to excel in customer care and public relations, ensuring your organization stands out as the preferred choice for customers. This comprehensive training offers proven strategies to enhance individual performance and generate high-value leads. Participants will learn to improve their communication skills, effectively navigate public relations landscapes, and maximize opportunities for their organization's products and services. Upon completion, they will exhibit advanced technical and professional communication abilities, delivering outstanding and memorable client experiences. Skills for Africa emphasizes the importance of PR communications professionals in guiding their organizations through reputation management. Participants will learn to align their efforts with overall business goals by understanding reputation management from the perspectives of management strategy, financial management, and marketing strategy.
By the end of this Customer Care and Public Relations Training Course, participants will be able to:
5 Days
This Customer Care and Public Relations Training Course is ideal for Public Relations and Customer Care Consultants, Client Care Managers, Frontline Managers, Administrators, and staff who interact with the public. It equips participants with the skills, knowledge, and confidence to manage public interactions, and communications, and turn around potentially negative situations in a practical, assertive, and constructive manner.
Module 1: Introduction to Public Relations and Customer Service
Module 2: Tools for Public Relations and Customer Service: Communication Skills
Module 3: Public Relations Process and Customer Analysis: Knowing Your Customer
Module 4: Public Relations and Communication: Calming Upset Customers
Module 5: Corporate Public Relations and Telephone Customer Service
Module 6: Production of Public Relations Materials and Internet Customer Skills
Module 7: Media Relations and Time Management Strategies
Dates | Fees | Location | Apply |
---|---|---|---|
09/09/2024 - 13/09/2024 | $1500 | Nairobi |
Physical Class Online Class |
14/10/2024 - 18/10/2024 | $2950 | Kigali |
Physical Class Online Class |
11/11/2024 - 15/11/2024 | $1500 | Mombasa |
Physical Class Online Class |
09/12/2024 - 13/12/2024 | $1500 | Nairobi |
Physical Class Online Class |