Development Of Quality Management Systems Training

INTRODUCTION

Our Development of Quality Management Systems Training is bound to elevate your business operations. Management systems are essential tools for driving continuous improvement and ensuring good management practices. This course is designed to equip participants with the skills to develop and implement quality management systems tailored to their specific business needs. By fostering a culture of quality performance and excellence, businesses can enhance customer satisfaction, improve operational efficiency, and deliver superior products and services. Participants will learn the principles and practices of quality management, explore frameworks that have positively impacted organizations, and understand how to apply these concepts to their businesses. Through interactive sessions and practical case studies, this course provides a comprehensive understanding of how to develop and sustain effective quality management systems.

COURSE OBJECTIVES

By the end of this Quality Management Systems course, participants will be able to:

• Develop and implement a business culture of quality performance and excellence.
• Understand performance excellence and quality management principles.
• Identify frameworks that positively impact quality management.
• Improve customer satisfaction.
• Enhance the effectiveness and efficiency of business operations.
• Improve the quality of business services and products.

DURATION

5 Days

WHO SHOULD ATTEND

This Quality Management Systems course is designed for entrepreneurs, upper management, and quality personnel who are responsible for developing quality management systems within their organizations.

COURSE OUTLINE

Introduction to Quality Management Systems

• Meaning of Quality
• Techniques, Principles, and Practices of Quality Management Systems
• Quality Levels
• Organizational Total Quality
• Non-Profit Organizations and Public Sector Quality Control
• Frameworks of Quality Management
• Strategic Planning and Leadership
• Quality of Leadership

Customer Focus

• Customer Satisfaction
• Customer Information Identification
• Management of Customer Relationship
• Customer Satisfaction Measurement

Work System

• Management of High Performance Workforce
• High Performance Work Systems Development
• Sustenance and Management of Work System

Process Management

• Business Processes Redesigning Work Processes
• Control and Improvement of Process

Performance

• Measuring Performance and Management of Information
• Scope of Performance Measuring
• Development of Performance Measuring System
• Performance Data Analysis
• Organizational Culture of Performance Excellence

Management Change

• Sustaining a Quality Institution
• Cost of Quality
• Measurement of Quality Cost
• Reporting of Quality Cost
• Quality Costing and Decision Making
• Development of Standards
• Performance Reports

GENERAL NOTES

• This course is delivered by seasoned trainers with extensive professional experience.
• Training includes a mix of practical activities, theoretical knowledge, group work, and case studies.
• Participants receive comprehensive training manuals and additional reference materials.
• A certificate is awarded upon successful course completion.
• Tailor-made courses to meet specific organizational needs are available. Contact us at training@skillsforafrica.org for more information.
• The training will be conducted at the Skills for Africa Training Institute in Nairobi, Kenya.
• The training fee covers tuition, materials, lunch, and the training venue. Accommodation and airport transfer can be arranged upon request.
• Payment should be made to our bank account before the training starts, and proof of payment sent to: training@skillsforafrica.org.