Effective Office Management And Administration Training

INTRODUCTION

To excel in the modern workplace, administrators, office managers, and secretaries must be equipped with a diverse set of skills and knowledge. These professionals are the backbone of any organization, ensuring that operations run smoothly and efficiently. However, to remain competent and excel in their roles, they must be equipped with a comprehensive set of skills and knowledge. The Effective Office Management and Administration Training is meticulously designed to meet this need. This one-week intensive training course delves into the key components of effective office management and administration. It covers a wide range of topics, from managing meetings and conferences to developing effective communication strategies and handling various administrative tasks. The course provides participants with practical tools and techniques that can be immediately applied to improve their productivity and efficiency. Participants will explore best practices in office organization, time management, and decision-making. They will also learn how to create a positive work environment, develop a customer-centric mindset, and manage conflict effectively. This holistic approach ensures that participants are well-prepared to handle the complexities of their roles and contribute to the overall success of their organizations. By the end of this training on Effective Office Management and Administration, participants will have gained the confidence and capabilities to operate an efficient office or support team, making them invaluable assets to their organizations.

Course Objectives

By the end of this course, participants will be able to:

• Prepare for and provide effective support in meetings, conferences, congresses, symposiums, and seminars
• Conduct secretarial and administrative work efficiently
• Apply basic mind-mapping tools to translate ideas into effective written documents
• Develop a robust understanding of the role communication plays in administrative office management
• Interact effectively with visitors, customers, and colleagues
• Manage time better and meet deadlines
• Present ideas with impact and clarity
• Successfully negotiate and influence others

Duration

5 Days

Who Should Attend

This course is designed for report writers, administrators, managers, supervisors, office staff, front desk officers, heads of departments, officers, senior officers, information and publicity officers.

Course Content

Module 1: Introduction

• Management Skills and Principles
• Planning, Organizing, and Controlling
• Office Organizing Processes and Principles
• Planning and Decision-Making Techniques
• Setting Goals
• Motivation Tools
• Time Management
• Creating a Positive Work Climate

Module 2: Communication Skills

• Communication Skills Development
• Effective Communication and Interpersonal Skills
• Information Organization
• Assertiveness Skills

Module 3: The Workplace

• Office Environment
• Office Layout
• Office Security
• Workplace Health and Safety

Module 4: Administrative Skills

• Administrative Office Management Function
• Organization Versus Decentralization
• Front Desk and Receptionist Skills
• File Management
• Scheduling of Meetings
• Event Planning and Management
• Record Management
• Filing System and Filing Equipment
• Minute Taking and Report Writing
• Strategic Relationship Management
• Conservation of Energy in the Offices
• Conflict Management
• Petty Cash Management
• Action Planning
• Database Management

General Notes

• This course is delivered by seasoned trainers with extensive professional experience in their respective fields.
• Training includes a mix of practical activities, theoretical knowledge, group work, and case studies.
• Participants receive comprehensive training manuals and additional reference materials.
• A certificate is awarded upon successful course completion.
• Custom-tailored courses to meet specific organizational needs are available. Contact us at training@skillsforafrica.org for more information.
• The training will be conducted at the Skills for Africa Training Institute in Nairobi, Kenya.
• The training fee covers tuition, materials, lunch, and the training venue. Accommodation and airport transfer can be arranged upon request.
• Payment should be made to our bank account before the training starts, and proof of payment sent to: training@skillsforafrica.org