In the realm of luxury hospitality, exceeding expectations is the minimum standard. This comprehensive training course delves into the intricacies of establishing and maintaining world-class luxury hospitality service standards. Learn how to cultivate a culture of unparalleled guest care, anticipate and fulfill individual needs with meticulous attention to detail, and create consistently exceptional experiences that define true luxury. Mastering these service standards is paramount for attracting and retaining discerning clientele and establishing a reputation for unparalleled excellence in the luxury hospitality sector.
This intensive training course focuses on the practical application of elevating service standards to meet and surpass the demands of luxury hospitality. We will explore the nuances of refined communication, proactive problem-solving, personalized attention, and the creation of seamless and memorable guest journeys. By understanding the subtle yet significant differences that define luxury service, you'll be equipped to train your team to deliver experiences that not only satisfy but also delight and impress the most discerning guests.
Duration
5 Days
Course Outline
Module 1: Defining Excellence in Luxury Hospitality Service
Module 2: Cultivating a Guest-Centric Culture
Module 3: Mastering Refined Communication and Etiquette
Module 4: Delivering Personalized and Anticipatory Service
Module 5: Handling Requests and Resolving Issues with Grace
Module 6: The Importance of Detail and Seamless Experiences
Module 7: Maintaining Impeccable Standards of Presentation and Professionalism
Training Approach
This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.
Tailor-Made Course
This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449
Training Venue
The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.
Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant
Certification
Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.
Airport Pickup and Accommodation
Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449
Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.
Dates | Fees | Location | Apply |
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02/06/2025 - 06/06/2025 | $1500 | Nairobi |
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09/06/2025 - 13/06/2025 | $1750 | Mombasa |
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16/06/2025 - 20/06/2025 | $1500 | Nairobi |
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23/06/2025 - 27/06/2025 | $1500 | Nairobi |
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07/07/2025 - 11/07/2025 | $1500 | Nairobi |
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14/07/2025 - 18/07/2025 | $3500 | Johannesburg |
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21/07/2025 - 25/07/2025 | $1500 | Nairobi |
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04/08/2025 - 08/08/2025 | $1500 | Nairobi |
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11/08/2025 - 15/08/2025 | $1750 | Mombasa |
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18/08/2025 - 22/08/2025 | $1500 | Nairobi |
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25/08/2025 - 29/08/2025 | $1500 | Nairobi |
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01/09/2025 - 05/09/2025 | $1500 | Nairobi |
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08/09/2025 - 12/09/2025 | $3500 | Dar es Salaam |
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15/09/2025 - 19/09/2025 | $1500 | Nairobi |
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22/09/2025 - 26/09/2025 | $1500 | Nairobi |
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06/10/2025 - 10/10/2025 | $1500 | Nairobi |
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13/10/2025 - 17/10/2025 | $3000 | Kigali |
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20/10/2025 - 24/10/2025 | $1500 | Nairobi |
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27/10/2025 - 31/10/2025 | $1500 | Nairobi |
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03/11/2025 - 07/11/2025 | $1500 | Nairobi |
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10/11/2025 - 14/11/2025 | $1750 | Mombasa |
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17/11/2025 - 21/11/2025 | $1500 | Nairobi |
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24/11/2025 - 28/11/2025 | $1500 | Nairobi |
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01/12/2025 - 05/12/2025 | $1500 | Nairobi |
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08/12/2025 - 12/12/2025 | $1500 | Nairobi |
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15/12/2025 - 19/12/2025 | $1500 | Nairobi |
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