Emotional Intelligence In The Workplace: Cultivating Positive Relationships

Introduction:

Emotional intelligence (EI) is a critical skill for building strong relationships and fostering a positive work environment. This training course on Emotional Intelligence in the Workplace equips participants with the specialized knowledge and skills to understand and manage emotions effectively. Participants will learn how to enhance self-awareness, improve communication, and build empathy, creating a more harmonious and productive workplace. This course bridges the gap between technical skills and interpersonal effectiveness, empowering professionals to lead with emotional intelligence.

Target Audience:

This course is designed for professionals seeking to enhance their emotional intelligence and interpersonal skills, including:

• Managers
• Team Leaders
• Human Resources Professionals
• Office Administrators
• Customer Service Representatives
• Anyone seeking to improve workplace relationships

Course Objectives:

Upon completion of this Emotional Intelligence in the Workplace training course, participants will be able to:

• Understand the core components of emotional intelligence (self-awareness, self-regulation, motivation, empathy, social skills).
• Enhance self-awareness and recognize personal emotional triggers.
• Develop strategies for managing emotions and controlling impulses.
• Improve communication skills through active listening and empathy.
• Build and maintain positive relationships with colleagues and clients.
• Understand and navigate workplace conflicts with emotional intelligence.
• Foster a positive and inclusive work environment.
• Utilize emotional intelligence to enhance leadership skills.
• Understand the impact of emotional intelligence on team performance.
• Develop strategies for building resilience and managing stress.
• Enhance their ability to provide and receive constructive feedback.
• Improve their ability to influence and persuade others.
• Contribute to a more collaborative and supportive workplace culture.
• Stay up-to-date with the latest research and best practices in emotional intelligence.
• Become a more emotionally intelligent and effective professional.
• Understand ethical considerations in emotional intelligence.
• Learn how to apply emotional intelligence in various workplace scenarios.

DURATION

5 Days

COURSE CONTENT

Module 1: Introduction to Emotional Intelligence (EI)

• Defining emotional intelligence and its components.
• Understanding the importance of EI in the workplace.
• Exploring the benefits of high EI for individuals and teams.
• The relationship between EI and leadership effectiveness.
• Debunking common myths and misconceptions about EI.

Module 2: Self-Awareness: Recognizing Your Emotions

• Developing self-awareness through introspection and reflection.
• Identifying personal emotional triggers and patterns.
• Understanding the impact of emotions on thoughts and behaviors.
• Using self-assessment tools to evaluate EI.
• Practicing mindfulness and emotional regulation techniques.

Module 3: Self-Regulation: Managing Your Emotions

• Developing strategies for managing stress and anxiety.
• Controlling impulses and reacting thoughtfully.
• Practicing emotional resilience and adaptability.
• Understanding the importance of emotional balance.
• Techniques for maintaining composure in challenging situations.

Module 4: Motivation: Driving Performance and Engagement

• Understanding intrinsic and extrinsic motivation.
• Aligning personal goals with organizational objectives.
• Developing a growth mindset and fostering optimism.
• Using EI to enhance personal and team motivation.
• Strategies for staying motivated during setbacks and challenges.

Module 5: Empathy: Understanding Others' Emotions

• Developing active listening and perspective-taking skills.
• Recognizing and understanding non-verbal cues.
• Practicing empathy in diverse work environments.
• Building rapport and trust through empathetic communication.
• Understanding the impact of empathy on team collaboration.

Module 6: Social Skills: Building Positive Relationships

• Developing effective communication and interpersonal skills.
• Building and maintaining positive relationships with colleagues and clients.
• Managing conflict and resolving disputes constructively.
• Using EI to enhance influence and persuasion.
• Understanding the importance of teamwork and collaboration.

Module 7: EI in Communication and Feedback

• Using EI to deliver and receive constructive feedback.
• Communicating effectively in challenging conversations.
• Understanding the impact of EI on communication styles.
• Using EI to build rapport and trust in communication.
• Handling difficult conversations with emotional intelligence.

Module 8: EI and Workplace Culture

• Understanding the impact of EI on team dynamics and culture.
• Fostering a positive and inclusive work environment.
• Using EI to enhance team collaboration and productivity.
• Building a culture of trust and psychological safety.
• Understanding the role of EI in change management.

Module 9: Developing and Applying EI in the Workplace

• Creating a personal EI development plan.
• Integrating EI into daily work practices.
• Applying EI in various workplace scenarios (e.g., meetings, negotiations).
• Using EI to enhance leadership effectiveness.
• Continuous learning and development in emotional intelligence.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 5 working days before commencement of the training.