Employee Experience & Engagement With Qualtrics & Glint Training Course

Introduction

The Employee Experience & Engagement with Qualtrics & Glint Training Course is designed to equip HR professionals, team managers, and organizational leaders with the tools and strategies needed to optimize employee experience and foster high levels of engagement. In today’s rapidly evolving business landscape, organizations are increasingly recognizing the critical link between employee satisfaction, organizational performance, and customer success. This course offers a deep dive into how Qualtrics and Glint—two of the leading platforms in employee experience management—can be leveraged to gain valuable insights, improve employee morale, and drive engagement at all levels.

Participants will learn how to effectively measure, analyze, and enhance various aspects of employee experience, including culture, communication, and work environment, using cutting-edge tools to collect real-time feedback. By the end of the course, attendees will be proficient in utilizing Qualtrics and Glint for conducting employee surveys, measuring engagement, and implementing data-driven strategies for improving the overall employee journey.

Target Audience

This training is ideal for:

• HR Managers and Professionals: Those responsible for designing and implementing employee engagement programs within an organization.
• Employee Engagement Specialists: Individuals who focus on building strategies to improve workforce morale and productivity.
• Organizational Leaders: Senior managers and executives who aim to build a thriving workplace culture and align employee experience with organizational goals.
• Data Analysts: Professionals looking to leverage qualitative and quantitative data from employee surveys and feedback to enhance decision-making.
• Learning and Development Professionals: Those who are responsible for improving employee skill sets and fostering a positive, engaging work environment.
• HR Technology Enthusiasts: HR professionals interested in using the latest tools like Qualtrics and Glint to improve employee engagement strategies.

Course Objectives

By the end of the Employee Experience & Engagement with Qualtrics & Glint Training Course, participants will:

• Understand the Concept of Employee Experience and Engagement: Gain insights into the factors that drive employee satisfaction and how these elements contribute to overall organizational success.
• Master the Use of Qualtrics and Glint: Learn how to effectively navigate and utilize the Qualtrics and Glint platforms for conducting employee surveys, measuring engagement, and collecting real-time feedback.
• Design and Implement Employee Surveys: Understand how to design impactful surveys to capture meaningful insights and how to select the right questions to gauge employee sentiment.
• Analyze Employee Engagement Data: Learn how to interpret and analyze data from employee surveys to identify areas for improvement and optimize engagement strategies.
• Develop Actionable Strategies: Gain the skills to develop data-driven, actionable strategies that improve employee experience, morale, and performance.
• Measure Employee Experience and Feedback: Understand how to measure employee experience across different touchpoints and ensure continuous improvement based on feedback.
• Leverage Insights for Continuous Improvement: Learn how to turn engagement data into continuous cycles of feedback, assessment, and adaptation to create a dynamic, employee-centered workplace.
• Monitor and Track Engagement Metrics: Develop the ability to track key performance indicators (KPIs) for employee engagement and understand the impact of initiatives over time.

Through this course, participants will be empowered to drive organizational transformation by creating an engaging, positive employee experience using Qualtrics and Glint's advanced tools and methodologies.

Duration

10 Days

Course content

Module 1: Introduction to Employee Experience & Engagement

• Understanding the importance of employee experience (EX) and engagement
• Key drivers of employee satisfaction and productivity
• Overview of Qualtrics and Glint platforms

Module 2: Defining Employee Engagement

• Key elements of employee engagement
• How engagement impacts organizational outcomes
• Measuring employee engagement effectively

Module 3: Building a Comprehensive Employee Experience Strategy

• Integrating EX into business strategy
• Aligning employee engagement initiatives with company culture
• Designing employee-centric programs and policies

Module 4: Introduction to Qualtrics & Glint

• Overview of the Qualtrics and Glint platforms
• Key features of each platform for employee experience and engagement
• Setting up accounts and configuring the tools

Module 5: Creating Effective Employee Surveys

• Designing employee surveys that capture actionable insights
• Types of surveys (engagement, pulse, onboarding, exit, etc.)
• Best practices for survey design and question framing

Module 6: Employee Feedback and Sentiment Analysis

• Collecting real-time employee feedback
• Analyzing sentiment from survey responses and feedback
• Understanding the significance of sentiment analysis in engagement

Module 7: Advanced Data Analytics with Qualtrics & Glint

• Leveraging advanced analytics to uncover trends and patterns
• Using predictive analytics to forecast engagement outcomes
• Customizing dashboards and reports for actionable insights

Module 8: Benchmarking Employee Engagement

• Setting benchmarks for employee engagement
• Comparing engagement data across departments, locations, and industries
• Using industry standards for contextualizing survey results

Module 9: Developing Action Plans Based on Insights

• Turning employee feedback into actionable strategies
• Creating improvement plans based on survey results
• Involving leadership in developing and implementing action plans

Module 10: Continuous Employee Feedback Loops

• Importance of continuous feedback for engagement
• Tools for collecting ongoing employee feedback
• Establishing a culture of continuous listening

Module 11: Employee Engagement in Hybrid & Remote Work Environments

• Addressing challenges in virtual or hybrid work environments
• Designing surveys for remote employees
• Tailoring engagement strategies for remote teams

Module 12: Gamification in Employee Engagement

• Using gamification techniques to increase participation and motivation
• Designing engaging surveys and feedback tools
• Encouraging employee participation through game mechanics

Module 13: Integrating Qualtrics & Glint with Other HR Tools

• Connecting engagement data with other HR systems (e.g., payroll, performance management)
• Automating feedback collection and integration
• Enhancing employee experience through integrated platforms

Module 14: Communicating Survey Results to Employees

• Effectively communicating survey results to employees
• Maintaining transparency and trust through open feedback channels
• Managing employee expectations post-survey

Module 15: Measuring & Tracking Progress Over Time

• Setting long-term goals for employee engagement and experience
• Using Qualtrics & Glint to track engagement improvements over time
• Refining engagement strategies based on evolving data

This comprehensive curriculum will provide participants with a deep understanding of how to manage and enhance employee experience using cutting-edge tools like Qualtrics and Glint. They will also be equipped to drive organizational success through data-driven employee engagement initiatives.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.