Human Resources Management In Healthcare Training: Cultivating A High-performing Workforce

Introduction:

The healthcare industry is people-centric. Attracting, retaining, and developing a skilled and engaged workforce is essential for delivering high-quality patient care and achieving organizational success. This comprehensive Human Resources Management in Healthcare training course equips participants with the knowledge and skills to effectively manage human capital within the unique context of the healthcare sector. Participants will learn about talent acquisition, performance management, compensation and benefits, employee relations, legal compliance, and workforce planning strategies specific to healthcare organizations. This course prepares individuals to build a high-performing workforce, foster a positive work environment, and contribute to the overall success of their healthcare organizations.

Target Audience:

This course is designed for a wide range of professionals in the healthcare sector who are involved in or will be involved in human resources management, including:

• Human Resources Professionals: HR generalists, recruiters, compensation and benefits specialists, employee relations managers, and other HR professionals working in healthcare.
• Healthcare Administrators and Managers: Hospital administrators, clinic managers, department heads, and other personnel responsible for overseeing healthcare operations and managing staff.
• Clinicians: Physicians, nurses, and other healthcare providers who are involved in hiring, training, or supervising staff.
• Anyone seeking to enhance their human resources management skills in healthcare: Professionals from various backgrounds who are interested in contributing to effective workforce management in healthcare.

Course Objectives:

Upon completion of this Human Resources Management in Healthcare training course, participants will be able to:

• Understand the core principles of human resources management and their application in healthcare settings.
• Develop and implement effective talent acquisition strategies to attract and recruit qualified healthcare professionals.
• Manage employee performance through goal setting, feedback, performance appraisals, and development plans.
• Design and administer competitive compensation and benefits programs to attract and retain top talent.
• Foster positive employee relations by promoting open communication, addressing employee concerns, and managing conflict.
• Ensure compliance with employment laws and regulations relevant to the healthcare industry.
• Develop workforce planning strategies to anticipate future staffing needs and ensure organizational readiness.
• Manage employee training and development programs to enhance employee skills and knowledge.
• Promote a diverse and inclusive workplace culture that values all employees and fosters a sense of belonging.
• Contribute to creating a high-performing and engaged workforce that delivers exceptional patient care.

DURATION

5 Days

COURSE CONTENT

This comprehensive course equips participants with the knowledge and skills to effectively manage human capital within the unique context of the healthcare sector, building a high-performing workforce that delivers exceptional patient care.

Module 1: Introduction to Human Resources Management in Healthcare

• Defining human resources management (HRM) and its importance in healthcare.
• Unique challenges and opportunities in healthcare HRM.
• The evolving role of HR in healthcare organizations.
• Ethical considerations in healthcare HRM.
• Legal and regulatory framework for healthcare employment.

Module 2: Talent Acquisition and Recruitment

• Workforce planning and needs assessment.
• Developing recruitment strategies for healthcare professionals.
• Sourcing and attracting qualified candidates.
• Interviewing and selection techniques.
• Onboarding and orientation programs.

Module 3: Performance Management

• Setting performance expectations and goals.
• Providing feedback and coaching.
• Performance appraisal systems and processes.
• Managing underperformance and disciplinary actions.
• Performance improvement plans and professional development.

Module 4: Compensation and Benefits

• Designing competitive compensation and benefits packages.
• Salary administration and pay equity.
• Employee benefits programs: health insurance, retirement plans, paid time off.
• Incentive programs and rewards.
• Legal and regulatory compliance related to compensation and benefits.

Module 5: Employee Relations and Engagement

• Building positive employee relations.
• Promoting employee engagement and motivation.
• Managing employee communication and feedback.
• Addressing employee grievances and complaints.
• Creating a positive and inclusive work environment.

Module 6: Legal and Regulatory Compliance

• Employment laws and regulations relevant to healthcare: ADA, FMLA, HIPAA, OSHA.
• Equal employment opportunity and non-discrimination.
• Wage and hour laws.
• Employee privacy and confidentiality.
• Managing legal risks and compliance issues.

Module 7: Workforce Planning and Succession Planning

• Forecasting future staffing needs.
• Developing workforce plans to meet organizational goals.
• Succession planning for key leadership and critical roles.
• Talent development and pipeline management.
• Workforce diversity and inclusion strategies.

Module 8: Training and Development

• Identifying training and development needs.
• Designing and delivering training programs.
• Employee development and career advancement.
• Continuing education and professional development.
• Evaluating training effectiveness.

Module 9: Diversity, Inclusion, and Cultural Competency

• Understanding the importance of diversity and inclusion in healthcare.
• Promoting a culturally competent workplace.
• Addressing unconscious bias and discrimination.
• Creating a welcoming and inclusive environment for all employees.
• Fostering cultural sensitivity and awareness.

Module 10: The Future of Human Resources Management in Healthcare

• Emerging trends in healthcare and their impact on HRM.
• The role of technology in HR.
• Data analytics and HR metrics.
• The changing healthcare workforce and its implications.
• Building a sustainable and high-performing healthcare workforce for the future.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 5 working days before commencement of the training.