Introduction
The seamless operation and pristine condition of a property are fundamental to guest satisfaction and overall business success in the hospitality and tourism industries. This comprehensive training course equips professionals with the essential knowledge and best practices in housekeeping excellence and efficient facility management. Learn how to establish and maintain the highest standards of cleanliness, safety, and functionality, ensuring a comfortable, welcoming, and well-maintained environment for guests and staff alike. Mastering housekeeping excellence and facility management is crucial for operational efficiency, positive guest perception, and long-term asset preservation.
This intensive training course delves into the critical aspects of delivering housekeeping excellence and implementing proactive facility management strategies. We will explore systematic cleaning procedures, preventative maintenance schedules, efficient resource utilization, and the importance of safety and security protocols. By understanding the interconnectedness of these functions, you'll empower your team to create and maintain a property that not only meets but exceeds expectations for cleanliness, comfort, and operational efficiency, contributing directly to a positive guest experience and a well-managed asset.
Target Audience
- Housekeeping Managers and Supervisors
- Housekeeping Staff
- Facility Managers and Engineers
- Maintenance Personnel
- Operations Managers
- Property Managers
- Hotel General Managers
Course Objectives
- Establish and maintain the highest standards of cleanliness and hygiene throughout the property.
- Implement efficient and effective housekeeping procedures and workflows.
- Develop comprehensive preventative maintenance schedules for all facilities and equipment.
- Ensure compliance with safety regulations and implement robust safety protocols.
- Manage resources effectively, including cleaning supplies, utilities, and personnel.
- Implement efficient systems for inventory management and cost control.
- Learn how to conduct regular inspections and quality control checks.
- Foster effective communication and collaboration between housekeeping and facility management teams.
Duration
5 Days
Course Outline
Module 1: The Principles of Housekeeping Excellence
- Understanding the critical role of housekeeping in guest satisfaction and property image for your module.
- Establishing and maintaining high standards of cleanliness, hygiene, and presentation.
- Implementing efficient cleaning techniques and best practices for various areas.
- Understanding the importance of attention to detail and consistency.
- Setting the foundation for a culture of housekeeping excellence.
Module 2: Implementing Efficient Housekeeping Procedures
- Developing standardized cleaning procedures and checklists for guest rooms and public areas for your module.
- Organizing and managing housekeeping carts and supplies effectively.
- Understanding proper handling and storage of cleaning chemicals and equipment.
- Implementing efficient room assignment and cleaning schedules.
- Utilizing technology and software to optimize housekeeping operations.
Module 3: Proactive Facility Maintenance and Management
- Developing and implementing preventative maintenance schedules for building systems and equipment for your module.
- Conducting regular inspections to identify and address potential maintenance issues.
- Managing repair requests and coordinating maintenance activities efficiently.
- Ensuring the functionality and safety of all facilities and equipment.
- Understanding basic building systems (HVAC, plumbing, electrical).
Module 4: Ensuring Safety and Security Protocols
- Implementing and enforcing safety regulations and procedures for staff and guests for your module.
- Understanding fire safety protocols and emergency procedures.
- Managing key control systems and ensuring property security.
- Implementing procedures for handling lost and found items.
- Training staff on safety awareness and reporting procedures.
Module 5: Efficient Resource Management and Cost Control
- Implementing strategies for the efficient use of cleaning supplies, linens, and other resources for your module.
- Monitoring and controlling utility consumption (water, electricity).
- Managing waste disposal and recycling programs effectively.
- Understanding basic budgeting and cost control principles for housekeeping and facilities.
- Implementing inventory management systems for supplies and equipment.
Module 6: Quality Control and Inspections
- Developing and implementing quality control checklists and inspection procedures for housekeeping and facilities for your module.
- Conducting regular room inspections and public area audits.
- Identifying and addressing deficiencies and areas for improvement.
- Soliciting and utilizing guest feedback to enhance quality.
- Implementing a system for tracking and resolving quality issues.
Module 7: Collaboration and Communication Between Teams
- Fostering effective communication and collaboration between housekeeping and facility management departments for your module.
- Establishing clear lines of communication and reporting procedures.
- Conducting regular joint meetings to address operational needs and challenges.
- Sharing information regarding maintenance issues and guest feedback.
- Working together to ensure a seamless and well-maintained guest environment.
Training Approach
This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.
Tailor-Made Course
This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449
Training Venue
The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.
Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant
Certification
Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.
Airport Pickup and Accommodation
Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449
Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.
