Negotiation And Communication Skills For Auditors: Building Influence And Achieving Results

Introduction:

Effective communication and negotiation are essential skills for auditors to succeed in today's dynamic business environment. This comprehensive training course on Negotiation and Communication Skills for Auditors equips participants with the tools and techniques to enhance their communication effectiveness, build stronger relationships, and achieve desired outcomes through skillful negotiation. Participants will learn how to communicate audit findings clearly and persuasively, handle challenging conversations, and negotiate effectively with auditees and stakeholders. This course bridges the gap between technical expertise and interpersonal skills, empowering auditors to become influential communicators and strategic advisors.

Target Audience:

This course is designed for audit professionals who want to enhance their communication and negotiation skills, including:

• Internal Auditors
• IT Auditors
• Financial Auditors
• Compliance Auditors
• Audit Managers
• Anyone involved in communicating audit results and recommendations

Course Objectives:

Upon completion of this Negotiation and Communication Skills for Auditors training course, participants will be able to:

• Understand the principles of effective communication.
• Communicate audit findings clearly, concisely, and persuasively.
• Deliver difficult messages constructively.
• Handle challenging conversations with confidence.
• Build rapport and trust with auditees and stakeholders.
• Negotiate effectively to achieve desired outcomes.
• Influence stakeholders and drive action based on audit insights.
• Improve their active listening skills.
• Develop their emotional intelligence.
• Enhance their presentation skills.
• Tailor their communication style to different audiences.
• Manage conflict effectively.
• Become more assertive and persuasive.
• Increase their credibility and influence as auditors.
• Achieve better audit outcomes through improved communication and negotiation.

DURATION

5 Days

COURSE CONTENT

Module 1: Foundations of Effective Communication

• Understanding the communication process and its key elements.
• The importance of communication skills for auditors.
• Different communication styles and their impact.
• Active listening skills and techniques.
• Non-verbal communication and its importance.

Module 2: Communicating Audit Findings Clearly and Persuasively

• Structuring audit reports and presentations effectively.
• Using clear and concise language.
• Presenting data and information persuasively.
• Tailoring communication to different audiences.
• Delivering key messages with impact.

Module 3: Delivering Difficult Messages Constructively

• Preparing for challenging conversations.
• Delivering negative feedback effectively.
• Managing emotions and maintaining composure.
• Focusing on facts and evidence.
• Offering constructive solutions and recommendations.

Module 4: Handling Challenging Conversations with Confidence

• Dealing with resistance and objections.
• Managing conflict and difficult personalities.
• Staying calm and assertive under pressure.
• Using questioning techniques to clarify issues.
• Finding common ground and building consensus.

Module 5: Building Rapport and Trust

• Developing strong interpersonal skills.
• Building credibility and trust with auditees.
• Establishing open and honest communication.
• Showing empathy and understanding.
• Maintaining confidentiality and professionalism.

Module 6: Negotiation Skills for Auditors

• Understanding the principles of negotiation.
• Preparing for negotiation effectively.
• Identifying key negotiation points and priorities.
• Developing negotiation strategies and tactics.
• Reaching mutually beneficial agreements.

Module 7: Influencing Stakeholders and Driving Action

• Understanding different influence styles.
• Building relationships with key stakeholders.
• Using persuasive communication techniques.
• Presenting compelling arguments and evidence.
• Motivating stakeholders to take action.

Module 8: Presentation Skills for Auditors

• Developing engaging presentations.
• Using visual aids effectively.
• Practicing presentation delivery techniques.
• Handling questions and answers confidently.
• Delivering presentations with impact.

Module 9: Emotional Intelligence for Auditors

• Understanding emotional intelligence and its importance.
• Developing self-awareness and self-regulation.
• Improving social skills and empathy.
• Managing emotions effectively.
• Building strong relationships and influencing others.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 5 working days before commencement of the training.