Negotiation Skills For Auditors: Achieving Collaborative Solutions And Positive Outcomes

Introduction:

Effective negotiation is a crucial skill for auditors to achieve desired outcomes and build strong relationships with auditees. This comprehensive training course on Negotiation Skills for Auditors equips participants with the tools and techniques to navigate challenging conversations, influence stakeholders, and reach mutually beneficial agreements. Participants will learn how to prepare for negotiations, communicate effectively, manage conflict, and achieve positive results while maintaining professional relationships. This course bridges the gap between technical expertise and negotiation mastery, empowering auditors to become persuasive communicators and collaborative problem-solvers.

Target Audience:

This course is designed for audit professionals who want to enhance their negotiation skills and achieve better outcomes in their interactions with auditees, including:

• Internal Auditors
• IT Auditors
• Financial Auditors
• Compliance Auditors
• Audit Managers
• Anyone involved in interacting with auditees and stakeholders

Course Objectives:

Upon completion of this Negotiation Skills for Auditors training course, participants will be able to:

• Understand the principles of effective negotiation.
• Prepare for negotiations effectively.
• Communicate clearly and persuasively during negotiations.
• Build rapport and trust with auditees.
• Manage conflict and handle difficult conversations.
• Identify and explore different negotiation strategies and tactics.
• Achieve mutually beneficial agreements.
• Influence stakeholders and drive action.
• Maintain professional relationships throughout the negotiation process.
• Understand different negotiation styles and adapt accordingly.
• Develop their active listening skills.
• Enhance their problem-solving abilities.
• Increase their confidence and assertiveness in negotiations.
• Achieve better audit outcomes through improved negotiation skills.
• Understand ethical considerations in negotiation.

DURATION

5 Days

COURSE CONTENT

Module 1: Foundations of Effective Negotiation

• Understanding the negotiation process and its key elements.
• The importance of negotiation skills for auditors.
• Different negotiation styles and their impact.
• Ethical considerations in negotiation.
• Preparing for successful negotiations.

Module 2: Preparing for Negotiation

• Defining your negotiation objectives and priorities.
• Researching the other party's interests and positions.
• Identifying your Best Alternative to a Negotiated Agreement (BATNA).
• Developing a negotiation strategy and tactics.
• Planning for different scenarios and potential outcomes.

Module 3: Communication Skills for Negotiation

• Active listening skills and techniques.
• Communicating clearly and persuasively.
• Asking effective questions.
• Non-verbal communication and its importance.
• Building rapport and trust.

Module 4: Building Rapport and Trust with Auditees

• Developing strong interpersonal skills.
• Establishing open and honest communication.
• Showing empathy and understanding.
• Maintaining confidentiality and professionalism.
• Building credibility and trust.

Module 5: Managing Conflict and Difficult Conversations

• Understanding the causes of conflict.
• Managing emotions and maintaining composure.
• Using conflict resolution techniques.
• Handling difficult personalities.
• Staying assertive and respectful.

Module 6: Negotiation Strategies and Tactics

• Distributive vs. integrative bargaining.
• Identifying and creating value.
• Exploring different negotiation tactics.
• Managing concessions and trade-offs.
• Reaching mutually beneficial agreements.

Module 7: Influencing Stakeholders and Driving Action

• Understanding different influence styles.
• Building relationships with key stakeholders.
• Using persuasive communication techniques.
• Presenting compelling arguments and evidence.
• Motivating stakeholders to take action.

Module 8: Achieving Mutually Beneficial Agreements

• Focusing on interests rather than positions.
• Exploring options and alternatives.
• Creating value and expanding the pie.
• Developing creative solutions.
• Documenting agreements clearly.

Module 9: Post-Negotiation Activities and Continuous Improvement

• Implementing negotiated agreements.
• Evaluating negotiation outcomes.
• Learning from each negotiation experience.
• Continuously improving negotiation skills.
• Building long-term relationships with auditees.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 5 working days before commencement of the training.