Stakeholder Management In Projects Training Course

Introduction

Effective stakeholder management is crucial for the success of any project. In today’s dynamic business environment, the ability to identify, engage, and manage stakeholders has become a core competency for project managers. This training course on Stakeholder Management in Projects will equip participants with the knowledge, tools, and techniques necessary to identify stakeholders, assess their impact, and develop strategies to engage and communicate with them effectively throughout the project lifecycle. By understanding stakeholder needs, expectations, and potential influence, project managers can ensure smoother project execution and enhanced project outcomes.

Target Audience

This course is designed for:

• Project Managers seeking to enhance their stakeholder management skills.
• Project Coordinators and Team Leads who want to improve their ability to manage stakeholders effectively.
• Business Analysts and other professionals involved in project delivery who need to understand stakeholder dynamics.
• Senior Management or individuals involved in strategic decision-making in projects.
• Consultants and External Partners who need to interact with stakeholders across various project phases.

Course Objectives

Upon successful completion of this training, participants will be able to:

• Identify Stakeholders: Learn how to identify all relevant stakeholders, both internal and external, at the start of the project.
• Assess Stakeholder Influence: Understand how to assess and prioritize stakeholders based on their influence, interest, and impact on the project.
• Develop Stakeholder Engagement Plans: Gain skills to create effective stakeholder engagement and communication plans that align with project goals and timelines.
• Analyze Stakeholder Expectations: Learn to manage and align stakeholder expectations through clear communication and negotiations.
• Manage Stakeholder Relationships: Develop strategies for maintaining positive and productive relationships with stakeholders throughout the project lifecycle.
• Monitor and Control Stakeholder Engagement: Understand how to track stakeholder engagement and make adjustments to the engagement strategies as needed.
• Use Stakeholder Management Tools and Techniques: Familiarize yourself with best practices and tools, such as stakeholder maps, power/interest grids, and communication matrices, to enhance stakeholder management.

Through case studies, practical exercises, and real-world examples, participants will develop the skills needed to handle complex stakeholder dynamics and drive project success.

DURATION

10 Days

COURSE CONTENT

Introduction to Stakeholder Management

• Understanding stakeholder management in the project lifecycle.
• The importance of identifying stakeholders early in the project.

Identifying Project Stakeholders

• Techniques for identifying stakeholders: Brainstorming, interviews, and surveys.
• Tools for mapping stakeholders and their roles.

Stakeholder Analysis

• Analyzing stakeholders’ interests, influence, and expectations.
• Power/interest grid and salience model.

Stakeholder Engagement Strategies

• Developing engagement strategies based on stakeholder classification.
• Tailoring strategies for different types of stakeholders (e.g., active, passive, supportive, or resistant).

Communication Planning for Stakeholders

• Developing a communication plan tailored to different stakeholders.
• Choosing appropriate communication channels and frequency.

Managing Stakeholder Expectations

• Techniques for managing and aligning stakeholder expectations.
• Negotiation skills for resolving conflicting stakeholder interests.

Building Relationships with Key Stakeholders

• Cultivating trust and maintaining strong relationships with key stakeholders.
• Strategies for effective conflict resolution.

Engagement throughout the Project Lifecycle

• How to keep stakeholders informed and engaged at each phase of the project.
• Monitoring and controlling stakeholder involvement during project execution.

Stakeholder Influence and Decision Making

• Understanding the impact of stakeholders’ power and influence on project decisions.
• Methods for managing and mitigating negative stakeholder influence.

Conflict Management in Stakeholder Relations

• Identifying sources of conflict and employing conflict resolution techniques.
• Managing disputes and maintaining project momentum.

Risk Management and Stakeholder Influence

• The role of stakeholders in project risk management.
• Techniques for assessing and managing risks related to stakeholders.

Ethics in Stakeholder Management

• Ethical considerations in stakeholder interactions.
• Avoiding common ethical pitfalls in managing stakeholders.

Using Technology for Stakeholder Management

• Leveraging project management software tools for stakeholder tracking.
• Using CRM systems and stakeholder mapping tools to enhance engagement.

Performance Measurement and Stakeholder Engagement

• Key performance indicators (KPIs) for measuring stakeholder satisfaction and engagement.
• Analyzing stakeholder feedback for project improvement.

Closing the Stakeholder Engagement Process

• Managing stakeholder relationships post-project completion.
• Best practices for maintaining long-term relationships with stakeholders after the project ends.

These modules provide a comprehensive foundation in stakeholder management, ensuring participants gain the skills to foster positive relationships, address challenges effectively, and achieve project success.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 5 working days before commencement of the training.