In today's discerning travel market, providing generic service is no longer sufficient to foster loyalty and positive reviews. This comprehensive training course equips you with the essential strategies and techniques to master personalization in guest services. Learn how to understand individual guest needs and preferences, leverage data effectively, and deliver tailored interactions that create memorable and meaningful experiences. Excelling in personalization in guest services is paramount for enhancing guest satisfaction and driving repeat business in the competitive hospitality sector.
This intensive training course delves into the practical application of personalization in guest services across all touchpoints of the guest journey. We will explore how to gather and utilize guest information ethically, anticipate individual needs, and empower your team to deliver proactive and thoughtful service. By understanding the nuances of guest preferences and implementing personalized touches, you'll be able to cultivate stronger guest relationships and elevate your service delivery to an exceptional level.
Duration
5 Days
Course Outline
Module 1: The Power of Personalization in Hospitality
Module 2: Gathering and Utilizing Guest Information Ethically
Module 3: Anticipating Individual Guest Needs
Module 4: Delivering Personalized Greetings and Communication
Module 5: Tailoring Amenities, Recommendations, and Offerings
Module 6: Empowering Staff for Personalized Interactions
Module 7: Leveraging Technology for Personalization
Training Approach
This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.
Tailor-Made Course
This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449
Training Venue
The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.
Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant
Certification
Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.
Airport Pickup and Accommodation
Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449
Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.
Dates | Fees | Location | Apply |
---|---|---|---|
02/06/2025 - 06/06/2025 | $1500 | Nairobi |
|
09/06/2025 - 13/06/2025 | $1750 | Mombasa |
|
16/06/2025 - 20/06/2025 | $1500 | Nairobi |
|
23/06/2025 - 27/06/2025 | $1500 | Nairobi |
|
07/07/2025 - 11/07/2025 | $1500 | Nairobi |
|
14/07/2025 - 18/07/2025 | $3500 | Johannesburg |
|
21/07/2025 - 25/07/2025 | $1500 | Nairobi |
|
04/08/2025 - 08/08/2025 | $1500 | Nairobi |
|
11/08/2025 - 15/08/2025 | $1750 | Mombasa |
|
18/08/2025 - 22/08/2025 | $1500 | Nairobi |
|
25/08/2025 - 29/08/2025 | $1500 | Nairobi |
|
01/09/2025 - 05/09/2025 | $1500 | Nairobi |
|
08/09/2025 - 12/09/2025 | $3500 | Dar es Salaam |
|
15/09/2025 - 19/09/2025 | $1500 | Nairobi |
|
22/09/2025 - 26/09/2025 | $1500 | Nairobi |
|
06/10/2025 - 10/10/2025 | $1500 | Nairobi |
|
13/10/2025 - 17/10/2025 | $3000 | Kigali |
|
20/10/2025 - 24/10/2025 | $1500 | Nairobi |
|
27/10/2025 - 31/10/2025 | $1500 | Nairobi |
|
03/11/2025 - 07/11/2025 | $1500 | Nairobi |
|
10/11/2025 - 14/11/2025 | $1750 | Mombasa |
|
17/11/2025 - 21/11/2025 | $1500 | Nairobi |
|
24/11/2025 - 28/11/2025 | $1500 | Nairobi |
|
01/12/2025 - 05/12/2025 | $1500 | Nairobi |
|
08/12/2025 - 12/12/2025 | $1500 | Nairobi |
|
15/12/2025 - 19/12/2025 | $1500 | Nairobi |
|