Telehealth And Virtual Care Training: Transforming Healthcare Delivery

Introduction:

Telehealth and virtual care are rapidly transforming healthcare delivery, expanding access to care, improving patient outcomes, and optimizing healthcare resources. This Telehealth and Virtual Care Training course equips you with the knowledge and skills to effectively implement and manage telehealth programs. You'll learn about the different types of telehealth services, best practices for virtual consultations, legal and regulatory considerations, and strategies for patient engagement. From setting up a telehealth platform to ensuring quality care and reimbursement, this course empowers you to navigate the evolving landscape of virtual care and contribute to the future of healthcare.

Target Audience:

This course is designed for healthcare professionals and administrators seeking to implement or enhance telehealth services within their organizations. The target audience includes:

• Physicians, nurses, and other clinicians
• Healthcare administrators and managers
• IT professionals working in healthcare
• Allied health professionals
• Anyone interested in the future of healthcare delivery

Course Objectives:

Upon completion of this Telehealth and Virtual Care Training course, participants will be able to:

• Understand the different types of telehealth services and their applications in various healthcare settings.
• Implement a telehealth program, including technology selection, infrastructure setup, and workflow design.
• Conduct effective virtual consultations, including patient assessment, communication, and documentation.
• Address legal and regulatory considerations related to telehealth, including licensure, privacy, and reimbursement.
• Engage patients in virtual care and ensure patient satisfaction.
• Integrate telehealth into existing healthcare workflows and systems.
• Evaluate the effectiveness of telehealth programs and measure key performance indicators.
• Understand the challenges and opportunities associated with telehealth implementation.
• Utilize telehealth technologies to improve access to care, particularly for underserved populations.
• Contribute to the growth and development of telehealth and virtual care within their organizations.

DURATION

5 Days

COURSE CONTENT

Module 1: Introduction to Telehealth and Virtual Care: The Changing Landscape of Healthcare

• Defining telehealth, telemedicine, and virtual care: Understanding the terminology.
• The evolution of telehealth: From early applications to widespread adoption.
• Drivers of telehealth adoption: Increasing access, improving outcomes, and reducing costs.
• Benefits and challenges of telehealth for patients, providers, and healthcare systems.
• Course overview: Learning objectives, tools, and resources.

Module 2: Types of Telehealth Services and Applications

• Live video consultations: Real-time virtual visits between patients and providers.
• Remote patient monitoring (RPM): Tracking patient health data remotely.
• Store-and-forward telehealth: Sharing medical information electronically for later review.
• Mobile health (mHealth): Utilizing mobile devices for health-related services.
• Telepsychiatry and telebehavioral health: Expanding access to mental health care.
• Telerehabilitation and virtual physical therapy: Delivering rehabilitation services remotely.
• Applications of telehealth in various medical specialties.

Module 3: Implementing a Telehealth Program: Planning and Setup

• Assessing organizational readiness for telehealth.
• Developing a telehealth implementation plan: Defining goals, identifying target populations, and selecting appropriate technologies.
• Infrastructure requirements: Hardware, software, and internet connectivity.
• Workflow design and integration with existing systems.
• Staff training and support: Preparing healthcare professionals for virtual care delivery.

Module 4: Conducting Effective Virtual Consultations: Best Practices

• Preparing for virtual visits: Technology setup, patient communication, and informed consent.
• Communication skills for telehealth: Building rapport and trust in a virtual setting.
• Patient assessment and diagnosis in virtual consultations: Utilizing appropriate tools and techniques.
• Documentation and coding for telehealth services.
• Managing patient expectations and addressing technical difficulties.

Module 5: Legal and Regulatory Considerations for Telehealth

• Licensure and credentialing for telehealth providers.
• HIPAA and patient privacy in telehealth: Protecting sensitive information.
• Reimbursement and billing for telehealth services: Understanding current regulations and policies.
• State and federal telehealth laws and regulations.
• Malpractice and liability considerations in telehealth.

Module 6: Patient Engagement and Satisfaction in Telehealth

• Strategies for patient recruitment and onboarding for telehealth programs.
• Promoting patient adoption and engagement in virtual care.
• Addressing patient concerns and providing technical support.
• Measuring patient satisfaction with telehealth services.
• Utilizing patient feedback to improve telehealth programs.

Module 7: Integrating Telehealth into Existing Healthcare Systems

• Integrating telehealth with electronic health records (EHRs).
• Coordinating care between telehealth providers and primary care physicians.
• Managing referrals and follow-up care for telehealth patients.
• Developing protocols for emergency situations and urgent care needs.

Module 8: Evaluating Telehealth Programs and Measuring Success

• Defining key performance indicators (KPIs) for telehealth programs.
• Data collection and analysis methods for evaluating telehealth effectiveness.
• Measuring patient outcomes, cost savings, and access to care.
• Reporting on telehealth program performance to stakeholders.
• Continuous quality improvement in telehealth.

Module 9: The Future of Telehealth and Virtual Care: Emerging Trends and Innovations

• Artificial intelligence (AI) in telehealth: Applications and potential impact.
• Remote monitoring technologies and wearable devices.
• Expanding access to care for underserved populations through telehealth.
• The role of telehealth in value-based care models.
• Future trends and innovations in telehealth and virtual care.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 5 working days before commencement of the training.