User-centered Design For Library Services: Focusing On User Needs In Service Development Training Course

Introduction

Empower library professionals to create and enhance library services that truly meet the needs of their users with our comprehensive User-Centered Design for Library Services Training Course. This program equips you with the essential knowledge and skills to apply user-centered design (UCD) methodologies in the development and improvement of library services. Mastering UCD is increasingly vital for libraries seeking to enhance user satisfaction, increase service utilization, and remain relevant in the evolving information landscape. Our library user centered design training course offers in-depth guidance and actionable strategies for incorporating user feedback and insights into every stage of service development.

This User-Centered Design for Library Services training delves into key areas such as the principles of user-centered design, user research methodologies, usability testing, user personas, information architecture, and iterative design. You will gain expertise in understanding user needs, designing intuitive and effective services, and evaluating the impact of your designs. Whether you are a public services librarian, systems librarian, or library administrator, this User-Centered Design for Library Services course will provide you with the tools and knowledge to develop and deliver user-centered library services that truly make a difference.

Target Audience:

• Public Services Librarians
• Systems Librarians
• User Experience Librarians
• Digital Services Librarians
• Reference Librarians
• Instruction Librarians
• Library Administrators

Course Objectives:

• Understand the principles of user-centered design (UCD).
• Conduct effective user research to inform service design.
• Perform usability testing to evaluate service effectiveness.
• Develop user personas to represent user needs.
• Apply information architecture principles to service design.
• Utilize iterative design to continuously improve services.
• Incorporate accessibility principles into service design.
• Evaluate existing library services from a user perspective.
• Design intuitive and user-friendly library interfaces.
• Develop strategies for collecting and analyzing user feedback.
• Create user journey maps to visualize user interactions.
• Apply UCD to the design of both physical and digital library services.
• Foster a user-centered culture within the library.

DURATION

5 Days

Course Content:

Module 1: Introduction to User-Centered Design (UCD)

• Understanding the principles of user-centered design (UCD).
• Exploring the history and evolution of UCD.
• Understanding the benefits of UCD for libraries.
• Identifying the key components of the UCD process.
• Best practices for implementing UCD in library settings.

Module 2: User Research Methodologies

• Conducting effective user research to inform service design.
• Understanding various user research methods (e.g., surveys, interviews, focus groups).
• Developing research questions and objectives.
• Recruiting and working with library users.
• Best practices for gathering and analyzing user data.

Module 3: Usability Testing

• Performing usability testing to evaluate service effectiveness.
• Understanding the principles of usability testing.
• Planning and conducting usability tests.
• Analyzing and reporting usability testing results.
• Best practices for improving library services based on usability testing.

Module 4: User Personas

• Developing user personas to represent user needs.
• Understanding the purpose and benefits of user personas.
• Creating realistic and representative user personas.
• Using personas to guide service design decisions.
• Best practices for developing and utilizing user personas.

Module 5: Information Architecture

• Applying information architecture principles to service design.
• Understanding the principles of information organization and navigation.
• Designing intuitive and user-friendly service structures.
• Creating service maps and workflows.
• Best practices for organizing library services for optimal user experience.

Module 6: Iterative Design

• Utilizing iterative design to continuously improve services.
• Understanding the iterative design process (e.g., plan, design, test, evaluate).
• Incorporating user feedback into each iteration.
• Adapting and refining services based on user needs.
• Best practices for implementing iterative design in libraries.

Module 7: Accessibility in Service Design

• Incorporating accessibility principles into service design.
• Understanding the importance of designing services for all users.
• Applying accessibility standards and guidelines (e.g., WCAG).
• Testing services with users with disabilities.
• Best practices for creating accessible and inclusive library services.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.