INTRODUCTION
Customers are more
informed, connected, and empowered than ever before. In a world where
customers are in control, managers must understand the importance of focusing
on the customer experience (CX) and want to enhance customer value through
managing the customer experience. This is a practical training for modern
managers who want to know why, what and how to implement amazing customer
experience whilst looking for practical and valuable solutions. During
training, managers will find pragmatic ways to improve their customers’
experience and utilize customer intelligence to competitive advantage. They
will also benefit from practical ideas and real-life examples.
COURSE OBJECTIVES
By the end of the course,
participants should be able to:
DURATION
5 Days
WHO SHOULD ATTEND
This training course is
suitable to a wide range of professionals but will greatly benefit:
COURSE CONTENT
Day One: Essentials of Customer Experience Management (CXM)
Day Two: Developing Customer Experience Strategy for Business
Day Three: Designing and Measuring Customer Experience
Day Four: Hiring Top Customer Service Personnel
Day Five: Creating Customer-Focused Organisation
GENERAL
NOTES
·
This course is delivered by our seasoned trainers who have
vast experience as expert professionals in the respective fields of practice.
The course is taught through a mix of practical activities, theory, group works
and case studies.
·
Training manuals and additional reference materials are
provided to the participants.
·
Upon successful completion of this course, participants will
be issued with a certificate.
·
We can also do this as tailor-made course to meet
organization-wide needs. Contact us to find out more: training@skillsforafrica.org
· The training will be conducted at SKILLS FOR AFRICA TRAINING INSTITUTE IN NAIROBI
KENYA.
· The training fee covers
tuition fees, training materials, lunch and training venue. Accommodation and
airport transfer are arranged for our participants upon request.
·
Payment should be sent to our bank account before start of
training and proof of payment sent to: training@skillsforafrica.org
Dates | Fees | Location | Apply |
---|---|---|---|
09/09/2024 - 13/09/2024 | $1500 | Nairobi |
Physical Class Online Class |
14/10/2024 - 18/10/2024 | $2950 | Kigali |
Physical Class Online Class |
11/11/2024 - 15/11/2024 | $1500 | Mombasa |
Physical Class Online Class |
09/12/2024 - 13/12/2024 | $1500 | Nairobi |
Physical Class Online Class |