INTRODUCTION
The
ability to find, satisfy and retain customers is at the very core of business
success. Many organizations are skilled at marketing to find and convert new
prospects. Far fewer understand how to make their customers loyal and keep them
coming back year after year.
In
this fast-paced training course in Kenya you will learn how to find and use the
right information to understand what your customers want and what will delight
them. When you know what drives loyalty, the key to success is in rigorously
providing what they want and looking for any changers in needs and
expectations. You will learn advanced tools and techniques to grow and nurture
your customer base using the best advertising of all – word of mouth.
By the end of the course,
participants should be able to:
DURATION
5 Days
WHO SHOULD ATTEND
COURSE CONTENT
Day One: Customer Management at the Very Heart of your Business
Day Two: Developing a Data-Led Strategy
Day Three: Customer Relationship Management
Day Four: Measuring and Monitoring Customer Satisfaction
Day Five: Excellence in Customer Management
GENERAL
NOTES
·
This course is delivered by our seasoned trainers who have
vast experience as expert professionals in the respective fields of practice.
The course is taught through a mix of practical activities, theory, group works
and case studies.
·
Training manuals and additional reference materials are
provided to the participants.
·
Upon successful completion of this course, participants will
be issued with a certificate.
·
We can also do this as tailor-made course to meet
organization-wide needs. Contact us to find out more: training@skillsforafrica.org
· The training will be conducted at SKILLS FOR AFRICA TRAINING INSTITUTE IN NAIROBI
KENYA.
· The training fee covers
tuition fees, training materials, lunch and training venue. Accommodation and
airport transfer are arranged for our participants upon request.
·
Payment should be sent to our bank account before start of
training and proof of payment sent to: training@skillsforafrica.org
Dates | Fees | Location | Apply |
---|---|---|---|
06/01/2025 - 10/01/2025 | $1500 | Nairobi |
|
20/01/2025 - 24/01/2025 | $1500 | Nairobi |
|
03/02/2025 - 07/02/2025 | $1500 | Nairobi |
|
17/02/2025 - 21/02/2025 | $1500 | Nairobi |
|
03/03/2025 - 07/03/2025 | $1500 | Nairobi |
|
10/03/2025 - 14/03/2025 | $3000 | Kigali |
|
17/03/2025 - 21/03/2025 | $1500 | Nairobi |
|
07/04/2025 - 11/04/2025 | $1500 | Nairobi |
|
14/04/2025 - 18/04/2025 | $1750 | Mombasa |
|
21/04/2025 - 25/04/2025 | $1500 | Nairobi |
|
05/05/2025 - 09/05/2025 | $1500 | Nairobi |
|
12/05/2025 - 16/05/2025 | $4500 | Dubai |
|
19/05/2025 - 23/05/2025 | $1500 | Nairobi |
|
02/06/2025 - 06/06/2025 | $1500 | Nairobi |
|
09/06/2025 - 13/06/2025 | $1750 | Mombasa |
|
16/06/2025 - 20/06/2025 | $1500 | Nairobi |
|
07/07/2025 - 11/07/2025 | $1500 | Nairobi |
|
14/07/2025 - 18/07/2025 | $3500 | Johannesburg |
|
21/07/2025 - 25/07/2025 | $1500 | Nairobi |
|
04/08/2025 - 08/08/2025 | $1500 | Nairobi |
|
11/08/2025 - 15/08/2025 | $1750 | Mombasa |
|
18/08/2025 - 22/08/2025 | $1500 | Nairobi |
|
01/09/2025 - 05/09/2025 | $1500 | Nairobi |
|
08/09/2025 - 12/09/2025 | $3500 | Dar es Salaam |
|
15/09/2025 - 19/09/2025 | $1500 | Nairobi |
|
06/10/2025 - 10/10/2025 | $1500 | Nairobi |
|
13/10/2025 - 17/10/2025 | $3000 | Kigali |
|
20/10/2025 - 24/10/2025 | $1500 | Nairobi |
|
03/11/2025 - 07/11/2025 | $1500 | Nairobi |
|
10/11/2025 - 14/11/2025 | $1750 | Mombasa |
|
17/11/2025 - 21/11/2025 | $1500 | Nairobi |
|
01/12/2025 - 05/12/2025 | $1500 | Nairobi |
|
15/12/2025 - 19/12/2025 | $1500 | Nairobi |
|