In an era of unprecedented global challenges, crisis leadership and business continuity are no longer optional, but essential competencies for organizational survival and growth. This training course is designed to empower leaders to navigate the unexpected with confidence, transforming moments of intense pressure into opportunities for decisive action and strategic foresight. By moving beyond reactive firefighting, you will learn to build a resilient framework that protects your organization's people, assets, and reputation, ensuring it not only endures a crisis but emerges stronger and more adaptable than before.

This five-day program provides a comprehensive roadmap for developing a proactive crisis mindset and a robust continuity plan. We will delve into the critical skills needed to communicate effectively, lead with empathy, and make sound decisions in high-stakes environments. Participants will gain practical, actionable strategies for identifying potential threats, mobilizing resources, and guiding their teams through uncertainty. This course is your blueprint for creating an organization that is not just prepared for the next disruption, but fundamentally engineered for sustained resilience.

Duration: 5 days

Target Audience:

• Senior executives and C-suite leaders
• Crisis management team members
• Business continuity managers and professionals
• Emergency response and security professionals
• Board members and governance officers
• Human Resources leaders
• Public Relations and Communications team heads
• Operations and supply chain managers
• Risk management professionals
• Anyone responsible for organizational resilience

Objectives:

• Develop a strategic mindset for leading during a crisis
• Create a comprehensive business continuity plan
• Effectively communicate with stakeholders during an emergency
• Lead and motivate teams through periods of high stress and uncertainty
• Identify and mitigate potential threats to business operations
• Establish a robust crisis management team and command structure
• Protect the organization's reputation and brand integrity
• Leverage technology for crisis communication and response
• Conduct post-crisis reviews to foster continuous improvement

Course Modules:

Module 1: The Foundations of Crisis and Continuity

• Defining crisis vs. incident
• The importance of a proactive mindset
• Introduction to business continuity management
• Understanding the crisis lifecycle
• Assessing organizational vulnerabilities

Module 2: Building the Crisis Management Framework

• Establishing a crisis management team
• Defining roles, responsibilities, and protocols
• Creating a crisis command center
• Developing a clear decision-making process
• Simulating crisis scenarios and drills

Module 3: Strategic Business Continuity Planning

• Conducting a Business Impact Analysis (BIA)
• Developing recovery strategies for critical functions
• Creating the Business Continuity Plan (BCP) document
• Integrating the BCP with the crisis plan
• Testing and validating the continuity plan

Module 4: Leadership in the Eye of the Storm

• The characteristics of an effective crisis leader
• Maintaining calm and making tough decisions under pressure
• Leading with empathy and compassion
• Motivating and supporting a distressed workforce
• Building trust and credibility during uncertainty

Module 5: Communication and Stakeholder Management

• Developing a crisis communication strategy
• Communicating with internal and external stakeholders
• Leveraging social media and digital channels
• Crafting a clear and consistent message
• Managing media inquiries and public perception

Module 6: Operational and Supply Chain Resilience

• Identifying supply chain risks and single points of failure
• Strategies for building a resilient supply chain
• Ensuring operational stability during disruption
• Managing logistics and resource allocation in a crisis
• Protecting physical assets and infrastructure

Module 7: Technology and Data Protection

• The role of technology in crisis response
• Safeguarding critical data and IT systems
• Cloud-based solutions for business continuity
• Developing an IT disaster recovery plan
• Protecting against cyberattacks and data breaches

Module 8: Financial and Reputational Management

• Assessing the financial impact of a crisis
• Managing cash flow and liquidity during disruption
• Engaging with investors and financial markets
• Strategies for protecting brand reputation
• The role of insurance and legal counsel in recovery

Module 9: Post-Crisis Analysis and Recovery

• Conducting a thorough post-incident review (AAR)
• Analyzing lessons learned and key takeaways
• Implementing changes for continuous improvement
• Supporting employee well-being and recovery
• Transitioning from crisis management to normal operations

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.