Human Resources is the dynamic heart of any organization, responsible for nurturing talent, fostering a positive workplace culture, and ensuring business goals are met through its people. For those new to the field, navigating the complexities of recruitment, employee relations, and compliance can be challenging. This training course is specifically designed to provide a solid foundation in the core principles and practices of HR, empowering you to confidently step into this vital role and make an immediate impact within your organization. Over this comprehensive program, you will gain practical, hands-on knowledge in the key areas of human resources. From mastering the art of talent acquisition and crafting effective compensation strategies to handling employee grievances and understanding legal obligations, this course will equip you with the essential skills to become a successful and strategic HR professional. You will learn to apply best practices that not only protect the company but also champion the well-being and growth of its most valuable asset: its employees.

Duration

10 days

Target Audience

• Individuals new to the field of Human Resources
• Administrative professionals taking on HR responsibilities
• Small business owners and managers
• College graduates entering a people-focused role
• Professionals seeking a career change into HR
• Anyone who wants to understand the fundamentals of HR

Objectives

• Understand the foundational principles and functions of HR.
• Master the end-to-end talent acquisition process.
• Learn to manage employee relations and resolve workplace conflicts.
• Grasp the basics of compensation, benefits, and performance management.
• Navigate key labor laws and ensure organizational compliance.
• Develop skills in effective onboarding and offboarding.
• Build a solid understanding of HR metrics and reporting.
• Implement best practices for employee engagement and retention.

Course Modules

Module 1: The Foundation of HR

• What is Human Resources and its strategic role in an organization.
• The evolution of HR from administrative to strategic partner.
• The key functions and responsibilities of an HR department.
• Understanding the HR business partner model.
• The core competencies for a successful HR professional.

Module 2: Talent Acquisition Fundamentals

• The complete recruitment lifecycle, from job analysis to offer.
• Writing effective and inclusive job descriptions.
• Sourcing and attracting top talent using modern techniques.
• Conducting structured and behavioral interviews.
• Making data-driven hiring decisions.

Module 3: Onboarding and Employee Integration

• The importance of a strategic onboarding program.
• Creating a positive and effective new hire experience.
• The essential documents and forms for new employees.
• The role of technology in automating the onboarding process.
• Measuring the success of your onboarding program.

Module 4: Compensation and Benefits

• The basics of compensation philosophy and pay equity.
• Differentiating between wages, salary, and total rewards.
• Understanding the most common types of employee benefits.
• The process of conducting market salary research.
• Communicating compensation and benefits to employees.

Module 5: Performance Management

• The purpose of a modern performance management system.
• Setting clear performance goals and expectations.
• The role of continuous feedback and coaching.
• Conducting effective performance reviews.
• Managing underperformance and recognition.

Module 6: Employee Relations and Conflict Resolution

• Fostering a positive and respectful work environment.
• The importance of employee handbooks and policies.
• A step-by-step guide to handling employee complaints.
• Techniques for effective conflict resolution.
• The role of documentation in employee relations.

Module 7: Discipline and Termination

• Understanding the principles of progressive discipline.
• The importance of a fair and consistent process.
• A guide to conducting difficult conversations.
• The legal and procedural requirements for termination.
• Best practices for offboarding employees.

Module 8: HR and the Law

• An overview of major labor laws and regulations.
• The importance of non-discrimination and equal opportunity.
• Understanding the Family and Medical Leave Act (FMLA) and similar laws.
• A guide to wage and hour laws (e.g., Fair Labor Standards Act).
• The role of HR in preventing harassment and discrimination.

Module 9: Training and Development

• The importance of a continuous learning culture.
• Needs analysis: identifying skills gaps in the organization.
• Designing and implementing effective training programs.
• The difference between training, coaching, and mentoring.
• Measuring the return on investment (ROI) of training.

Module 10: HR Technology and Data

• An overview of the most common HR software (HRIS).
• The role of technology in automating core HR functions.
• Key HR metrics and how to calculate them.
• Using data to make strategic HR decisions.
• The basics of HR reporting and dashboards.

Module 11: Employee Engagement and Retention

• What drives employee engagement and satisfaction.
• Strategies for building a positive workplace culture.
• The role of recognition and appreciation.
• Conducting employee satisfaction and exit surveys.
• A framework for developing a retention strategy.

Module 12: Workplace Health and Safety

• The importance of a safe and healthy work environment.
• An overview of OSHA and other safety regulations.
• Responding to and documenting workplace injuries.
• The basics of workers' compensation claims.
• The role of HR in promoting employee wellness.

Module 13: Diversity, Equity, and Inclusion (DEI)

• Understanding the business case for a diverse workforce.
• The difference between diversity, equity, and inclusion.
• Strategies for recruiting and retaining a diverse talent pool.
• Addressing unconscious bias in the workplace.
• The role of HR in creating an inclusive culture.

Module 14: HR and Business Strategy

• How HR can align with and support business goals.
• The importance of succession planning.
• The role of HR in organizational change management.
• Building a business case for HR initiatives.
• The value of continuous professional development for HR.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.