In the modern competitive landscape, the employee journey has become as critical as the customer journey. This training course is meticulously designed to equip HR professionals and leaders with the strategic skills and practical frameworks needed to move beyond transactional HR and create a holistic, engaging, and fulfilling employee experience. By mastering the art of designing and managing every stage of the employee lifecycle—from attracting top talent to offboarding—you can significantly improve engagement, boost productivity, and build a powerful employer brand. This program provides the essential blueprint for a new generation of HR leaders prepared to champion people-centric strategies and secure a lasting competitive advantage.

This comprehensive curriculum offers a practical deep dive into the key touchpoints of the employee lifecycle, from the pre-hire phase to the moments of a team member's departure. You will learn to use data and empathy to design interventions that enhance onboarding, foster meaningful career growth, and create a culture of continuous listening and feedback. The course focuses on real-world case studies and hands-on exercises, helping you to build the skills necessary to influence leadership decisions and prove the ROI of your experience design initiatives. By the end of this program, you will not only be proficient in employee lifecycle management but also be prepared to champion a more human-centered approach to HR and architect a future-ready, high-performing organization.

Duration

5 days

Target Audience

• HR directors and managers
• Employee experience specialists
• Talent management and development leaders
• HR business partners
• Talent acquisition professionals
• Senior executives and C-suite leaders
• People analytics specialists
• Organizational development specialists
• Internal communications professionals
• Project managers

Objectives

• Understand the strategic importance of employee experience design.
• Master a comprehensive framework for managing the employee lifecycle.
• Design and implement an engaging and effective onboarding experience.
• Develop strategies to improve employee engagement and retention.
• Align performance management with career development and growth.
• Use data to measure and improve the employee experience.
• Navigate ethical considerations and data privacy in experience design.
• Create a robust offboarding process that protects the employer brand.
• Build a personal toolkit for championing a people-centric culture.

Course Modules

Module 1: Foundations of the Employee Experience

• The shift from employee engagement to employee experience.
• The six key stages of the employee lifecycle.
• The link between a positive experience, business outcomes, and brand.
• Using empathy maps and journey mapping to understand employee needs.
• The role of HR as a strategic designer of the employee experience.

Module 2: Attracting and Onboarding Talent

• Crafting a compelling employer brand and value proposition.
• The first impression: designing a seamless candidate experience.
• Building a comprehensive and effective onboarding program.
• The importance of pre-boarding and the first 90 days.
• Strategies for ensuring a smooth and successful transition.

Module 3: Engagement and Performance Management

• The key drivers of employee engagement and satisfaction.
• Moving from traditional performance reviews to continuous feedback.
• Developing a culture of recognition and appreciation.
• Using pulse surveys and listening tools to gather feedback.
• The link between engagement, productivity, and customer satisfaction.

Module 4: Career Development and Mobility

• The importance of career pathing and development plans.
• Creating internal mobility programs to retain top talent.
• The role of coaching and mentoring in career growth.
• Using skills matrices and talent inventories for succession planning.
• The strategic role of learning and development in the employee journey.

Module 5: Compensation, Benefits, and Well-being

• Designing a total rewards package that is fair and competitive.
• The link between compensation, performance, and motivation.
• The strategic role of well-being, mental health, and wellness programs.
• Building an inclusive and supportive culture for all employees.
• Using data to analyze and optimize your total rewards strategy.

Module 6: Offboarding and Alumni Relations

• The importance of a respectful and structured offboarding process.
• Conducting effective exit interviews to gather valuable insights.
• Protecting the employer brand during a difficult departure.
• Building a vibrant alumni network to foster future connections.
• Using offboarding data to improve the overall employee experience.

Module 7: Measuring and Improving the Experience

• Developing key performance indicators (KPIs) for the employee experience.
• Using people analytics to identify pain points and opportunities.
• A framework for a continuous improvement cycle.
• The role of storytelling and data visualization in reporting.
• A personal action plan for designing and managing the employee lifecycle.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.