Successful change leadership isn't just about strategy; it's fundamentally about understanding and influencing human behavior. In times of organizational transition, leaders must master effective engagement models to navigate resistance, foster buy-in, and ensure that employees not only adapt but thrive. This comprehensive training course is meticulously designed to equip leaders with the profound insights into human psychology and practical tools needed to inspire, motivate, and guide their teams through even the most challenging shifts.

This intensive five-day program offers a deep dive into the behavioral science behind change, providing actionable strategies for fostering a positive mindset, building trust, and sustaining momentum. Participants will learn how to identify different reactions to change, leverage various communication styles, and implement robust employee engagement techniques that turn potential obstacles into opportunities. By the end of this course, you will be empowered to lead people through change with empathy, effectiveness, and a clear understanding of what truly drives human behavior in transition.

Duration: 5 days

Target Audience:

• Senior Leaders and Executives
• Change Managers and Specialists
• Human Resources Business Partners
• Team Leaders and Supervisors
• Project and Program Managers
• Organizational Development Consultants
• Communication Professionals
• High-Potential Leaders
• Individuals tasked with implementing new initiatives
• Anyone responsible for managing teams through significant organizational shifts

Objectives:

• Understand the psychological stages of change and common human responses.
• Develop empathy and emotional intelligence for effective change leadership.
• Master various communication strategies to engage diverse stakeholders.
• Learn to identify and address resistance to change proactively.
• Implement effective models for fostering employee buy-in and commitment.
• Build trust and psychological safety within teams during transition.
• Develop strategies for sustaining motivation and productivity throughout change.
• Measure the impact of engagement efforts on change adoption.
• Create a personalized action plan for leading people through future changes.

Course Modules:

Module 1: The Psychology of Change and Human Behavior

• Understanding the emotional curve of change (Kubler-Ross model)
• Common reactions to change: fear, uncertainty, resistance, acceptance
• The role of individual differences and personality types in change response
• Cognitive biases that influence perceptions of change
• Building a foundation of empathy and understanding for your team

Module 2: Essential Communication for Change Leaders

• Crafting compelling narratives for change vision and purpose
• Tailoring messages to different audiences and communication styles
• The power of active listening and empathetic dialogue
• Managing difficult conversations and addressing concerns openly
• Utilizing feedback channels to understand employee sentiment

Module 3: Engagement Models and Strategies

• Exploring various employee engagement frameworks in change contexts
• Techniques for fostering participation and co-creation in change initiatives
• Building a sense of ownership and accountability among team members
• Recognizing and rewarding positive behaviors and contributions
• Creating opportunities for employees to voice ideas and concerns

Module 4: Addressing and Overcoming Resistance

• Identifying the root causes of resistance: fear, lack of information, loss of control
• Differentiating between active and passive resistance
• Strategies for engaging with resistant individuals and groups constructively
• Turning resistance into constructive dialogue and problem-solving
• Building alliances and champions for change within the organization

Module 5: Building Trust and Psychological Safety

• The critical role of trust in successful change adoption
• Strategies for demonstrating transparency and integrity as a leader
• Creating a safe environment for employees to express concerns and take risks
• Fostering open communication and psychological safety within teams
• Leading by example to build a culture of trust and resilience

Module 6: Motivating and Sustaining Engagement

• Understanding intrinsic and extrinsic motivators in the context of change
• Techniques for maintaining employee morale and productivity during transition
• Celebrating milestones and acknowledging progress throughout the change journey
• Empowering employees through skill development and new opportunities
• Preventing change fatigue and burnout in the long term

Module 7: Measuring Impact and Continuous Improvement

• Identifying key metrics to track employee engagement and behavior during change
• Utilizing surveys, pulse checks, and feedback loops to assess progress
• Analyzing data to understand the effectiveness of engagement strategies
• Adapting leadership approaches based on real-time insights
• Developing a personal roadmap for continuous learning and improvement in change leadership

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.