In today's competitive landscape, the success of a project is no longer measured by just its completion—it's measured by the quality of its deliverables. This "Perfection in Practice: Quality Management in Projects Training Course" is designed to equip you with the essential skills to integrate quality into every phase of a project lifecycle. We'll explore the principles and processes of quality planning, assurance, and control, helping you to build a culture of excellence and ensure that every project outcome not only meets but exceeds stakeholder expectations. This course is a must for professionals who understand that high quality is a strategic differentiator.

Over the course of 10 days, this program will demystify quality management, transforming it from a checklist of tasks into a proactive, continuous process. We will cover key concepts, from understanding customer requirements to implementing statistical process control and continuous improvement methodologies. By the end of this course, you will be proficient in creating a quality management plan, conducting quality audits, and identifying and resolving defects. This training will empower you to deliver products and services that are consistently reliable, efficient, and of the highest standard, boosting customer satisfaction and building your organization's reputation.

Duration: 10 days

Target Audience:

• Project Managers
• Quality Assurance Professionals
• Team Leaders
• Business Analysts
• Program Managers
• Process Improvement Specialists
• Small Business Owners
• Anyone involved in project planning and execution
• IT and engineering professionals
• Individuals responsible for delivering high-quality products

Objectives:

• Understand the core concepts of quality management
• Learn how to plan for quality
• Master the process of quality assurance
• Implement quality control techniques
• Identify and address quality risks
• Develop a comprehensive quality management plan
• Use quality tools and templates
• Understand continuous improvement methodologies
• Conduct a quality audit
• Learn how to measure and report on quality performance

Course Modules:

Module 1: The Foundations of Quality

• The history of quality management
• Key quality gurus and their philosophies
• The cost of quality and non-conformance
• The difference between quality and grade
• The importance of stakeholder satisfaction

Module 2: Quality Planning

• The importance of a quality management plan
• Identifying quality requirements and standards
• The role of a quality checklist
• Understanding acceptance criteria
• The process of documenting quality requirements

Module 3: Quality Assurance

• What is quality assurance?
• The role of a quality audit
• The importance of process improvement
• The benefits of a process-oriented approach
• The role of a continuous improvement loop

Module 4: Quality Control

• What is quality control?
• The process of inspection and testing
• The importance of a control chart
• The role of statistical process control
• The benefits of a product-oriented approach

Module 5: The Seven Basic Quality Tools

• Introduction to the seven tools
• The purpose and use of a Pareto chart
• The role of a fishbone diagram
• The importance of a scatter diagram
• The benefits of using these tools for analysis

Module 6: Metrics and Measurements

• The importance of defining key quality metrics
• How to measure performance against a baseline
• The role of a dashboard and reporting
• Understanding the concept of defect density
• The benefits of a data-driven approach

Module 7: The PDCA Cycle

• The importance of continuous improvement
• The four phases: Plan, Do, Check, Act
• The role of the PDCA cycle in quality
• The benefits of an iterative approach
• The relationship between PDCA and quality assurance

Module 8: Quality Audits

• The importance of a quality audit
• How to plan and conduct an audit
• The role of an audit checklist
• The process of documenting findings
• The benefits of a formal audit process

Module 9: Lean and Six Sigma

• Introduction to Lean and Six Sigma
• The key principles of each methodology
• The role of a green belt or black belt
• The benefits of integrating these concepts
• The importance of a culture of quality

Module 10: Stakeholder and Customer Satisfaction

• The importance of understanding customer expectations
• The role of a satisfaction survey
• How to manage stakeholder expectations
• The benefits of a customer-centric approach
• The importance of a formal sign-off

Module 11: Team Roles and Responsibilities

• The importance of a quality team
• The role of a project manager in quality
• The responsibilities of each team member
• The importance of clear communication
• The benefits of a collaborative approach

Module 12: Risk and Quality

• The relationship between risk and quality
• Identifying quality-related risks
• Developing a risk response plan
• The role of a risk register
• The benefits of a proactive approach

Module 13: The A3 Method

• The importance of a structured problem-solving approach
• The eight sections of an A3 report
• The role of data and analysis
• The benefits of a visual approach
• The importance of a formal review

Module 14: Quality Management Software

• An overview of common quality management tools
• The benefits of specialized software
• How to use spreadsheets effectively
• The importance of a centralized system
• The role of collaboration in tools

Module 15: Practical Application and Case Studies

• Analyzing a real-world case study
• Developing a complete quality management plan
• Presenting your plan to a mock group of stakeholders
• Responding to quality-related questions
• The importance of a realistic scenario

Module 16: Communication and Leadership

• The importance of communicating quality
• The role of a leader in quality
• How to build a culture of quality
• The importance of celebrating success
• The benefits of leading by example

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 10 working days before commencement of the training.