In today's diverse society, effective healthcare leadership demands more than clinical and administrative expertise; it requires a deep understanding of cultural competence. This training course is designed to equip leaders with the knowledge and skills to navigate complex cultural landscapes, foster inclusive environments, and drive equitable health outcomes. By moving beyond a one-size-fits-all approach, leaders can build trust with patients and communities, improve communication, and enhance the quality of care for all.

This program provides a practical roadmap for identifying and addressing unconscious bias, developing inclusive policies, and leading multicultural teams. We will explore strategies for creating an organizational culture that values diversity and promotes health equity at every level. By the end of this course, you will be empowered to lead with a cultural lens, making your organization a model of patient-centered care and community engagement.

Duration

5 days

Target Audience

• Healthcare executives and senior leaders
• Hospital and clinic administrators
• Department heads and managers
• Quality and patient safety officers
• Human resources and diversity officers
• Medical directors and chief medical officers
• Public health and community program leaders
• Nurse leaders and educators
• Team leads and project managers
• Policy makers in healthcare

Objectives

• Define the key components of cultural competence and humility.
• Identify and mitigate the impact of personal and systemic biases.
• Develop communication strategies for diverse patient populations.
• Lead and manage culturally diverse teams effectively.
• Integrate health equity principles into organizational policies and practices.
• Foster an inclusive organizational culture.
• Engage with community partners to address health disparities.
• Evaluate the effectiveness of cultural competence initiatives.
• Drive sustainable change toward equitable healthcare delivery.

Course Modules

Module 1: Foundations of Cultural Competence

• Defining cultural competence, humility, and sensitivity.
• The business and ethical case for culturally competent care.
• Understanding key cultural dimensions in healthcare.
• The role of implicit and unconscious bias.
• The impact of culture on patient communication and trust.

Module 2: Self-Reflection and Bias Recognition

• Identifying personal values, beliefs, and assumptions.
• Techniques for recognizing and challenging unconscious bias.
• The link between bias and health disparities.
• Developing a personal plan for cultural humility.
• Practicing reflective leadership.

Module 3: Communication and Patient-Centered Care

• Overcoming language barriers and working with interpreters.
• Understanding non-verbal communication across cultures.
• Strategies for eliciting patient values and preferences.
• Adapting patient education materials for diverse audiences.
• Addressing cultural differences in health beliefs and practices.

Module 4: Leading Diverse Teams

• Creating an inclusive and psychologically safe team environment.
• Strategies for resolving conflict across cultural divides.
• Cultivating a culture of respect and belonging.
• Mentoring and supporting employees from diverse backgrounds.
• Leveraging team diversity for innovation and problem-solving.

Module 5: Organizational Change and Policy

• Assessing the cultural competence of your organization.
• Developing and implementing inclusive policies and procedures.
• Creating a strategic plan for health equity.
• Measuring and reporting on diversity, equity, and inclusion metrics.
• Building a sustainable infrastructure for cultural competence.

Module 6: Community Engagement and Partnerships

• The importance of community-based participatory research.
• Building authentic relationships with community leaders and organizations.
• Strategies for co-designing programs with community input.
• Using community assets to address health disparities.
• Advocating for health equity beyond the clinical setting.

Module 7: The Culturally Competent Leader

• Characteristics of a culturally competent leader.
• Leading by example and modeling inclusive behavior.
• Creating a vision for a more equitable healthcare system.
• Sustaining personal and organizational growth.
• The role of allyship and sponsorship in promoting diversity.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.