Central banks play a pivotal role in maintaining financial stability, shaping monetary policy, and ensuring effective regulation of the financial system. To meet these responsibilities, robust performance management frameworks and KPI dashboards are essential for tracking progress, measuring outcomes, and driving accountability. This training course equips participants with the tools and methodologies needed to design and implement performance management systems and interactive dashboards that align with central bank mandates and strategic objectives.

The program combines best practices in performance management with hands-on training in dashboard creation, enabling participants to transform complex financial, operational, and policy data into clear and actionable insights. Through real-world examples and case studies, attendees will learn to measure institutional effectiveness, optimize resource utilization, and strengthen transparency. By the end of the training, participants will have the skills to develop KPI-driven dashboards that support evidence-based decision-making and enhance the credibility of central banking operations.

Duration: 10 Days

Target Audience

• Central bank economists and policy analysts
• Financial stability and supervisory officers
• Performance management specialists
• Business intelligence professionals in finance
• IT and data management staff in central banks
• Risk and compliance officers
• Strategic planning and monitoring experts
• Academics and researchers in financial governance
• Operations and reporting managers
• Consultants in financial oversight and analytics

Objectives

• Understand the role of performance management in central banks
• Explore methods for developing effective KPIs
• Learn to design interactive dashboards for performance tracking
• Strengthen institutional monitoring and evaluation frameworks
• Apply BI tools to central bank operations and policies
• Enhance transparency and accountability through dashboards
• Align KPIs with strategic and operational goals
• Build capacity for data-driven performance management
• Examine case studies of central bank dashboard applications
• Develop sustainable strategies for long-term adoption

Course Modules

Module 1: Introduction to Performance Management in Central Banks

• Importance of performance frameworks
• Role in financial stability and policy oversight
• Linking strategy to performance outcomes
• International standards and practices
• Benefits and challenges

Module 2: Developing Key Performance Indicators (KPIs)

• Characteristics of effective KPIs
• Identifying strategic objectives
• Linking KPIs to operational goals
• Measuring qualitative and quantitative outcomes
• Common KPIs in central banking

Module 3: Fundamentals of KPI Dashboards

• Definition and role of dashboards
• Dashboard design principles
• Aligning dashboards with KPIs
• Features of effective dashboards
• Case examples

Module 4: Tools and Platforms for Dashboard Development

• Overview of BI and dashboard tools
• Power BI, Tableau, and Qlik for central banks
• Custom vs off-the-shelf platforms
• Comparative features of dashboard tools
• Integration with existing systems

Module 5: Data Management for Performance Monitoring

• Data collection and integration methods
• Ensuring data accuracy and consistency
• Managing structured and unstructured data
• Data validation techniques
• Governance frameworks

Module 6: Designing Central Bank KPI Dashboards

• Selecting relevant indicators
• Designing user-friendly interfaces
• Incorporating real-time data
• Interactive dashboard features
• Usability testing

Module 7: Visualization Techniques for Dashboards

• Principles of effective visualization
• Choosing charts and graphs
• Using colors and layouts effectively
• Storytelling with dashboards
• Avoiding visualization pitfalls

Module 8: Real-Time Performance Monitoring

• Linking dashboards to live data streams
• Monitoring monetary and financial indicators
• Tracking internal operations in real time
• Early warning and alert systems
• Benefits of real-time oversight

Module 9: KPI Dashboards for Policy and Strategy

• Linking dashboards to policy outcomes
• Monitoring monetary policy effectiveness
• Supervisory and regulatory applications
• Assessing institutional efficiency
• Enhancing strategic planning

Module 10: Risk and Compliance Dashboards

• Designing dashboards for risk indicators
• Monitoring compliance requirements
• Dashboards for supervisory oversight
• Automating compliance reporting
• Communicating risk to stakeholders

Module 11: Case Studies in Central Bank Performance Dashboards

• Global examples of KPI dashboard adoption
• Success stories in performance management
• Lessons learned from failures
• Emerging market applications
• Peer-learning exercises

Module 12: Automation in Performance Reporting

• Automating KPI reporting workflows
• Reducing manual processes
• Enhancing timeliness and accuracy
• Standardizing reporting frameworks
• Tools for workflow automation

Module 13: Communication and Use of Dashboards

• Presenting dashboard results to decision-makers
• Designing executive-friendly reports
• Public communication of performance metrics
• Transparency and accountability tools
• Enhancing stakeholder engagement

Module 14: Challenges in KPI Dashboard Adoption

• Skills and capacity limitations
• Institutional resistance to change
• Infrastructure and cost barriers
• Data privacy and security concerns
• Overcoming implementation challenges

Module 15: Practical Exercises in Dashboard Development

• Building KPI dashboards with real datasets
• Designing financial and operational indicators
• Hands-on visualization projects
• Group exercises and peer review
• Practical applications in central banks

Module 16: Future of Performance Management in Central Banks

• Expanding role of AI and automation
• Mobile and cloud-enabled dashboards
• Real-time digital reporting
• Global collaboration on performance standards
• Preparing for next-generation tools

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.