Introduction

In modern property management, the cleanliness and hygiene of a facility are direct reflections of its value and a major determinant of tenant satisfaction. The effectiveness of these services, however, is not a given; it is a direct result of a strategic and proactive approach to vendor management and contract oversight. This comprehensive training course provides property and facilities professionals with the essential framework to move beyond a reactive stance, empowering them to select, manage, and evaluate cleaning services to a standard that enhances property value and occupant experience.

This program is designed for those who understand that a high-performing cleaning operation is a key driver of operational excellence. You will learn how to create detailed scopes of work, negotiate robust contracts, and implement a rigorous oversight system that ensures consistent quality and compliance. By the end of this intensive course, you will be equipped to transform your cleaning services into a well-managed function that not only meets but exceeds expectations, all while controlling costs and mitigating risks.

Duration

5 days

Target Audience

• Property managers
• Facility managers
• Asset managers
• Building owners
• Procurement officers
• Operations supervisors

Objectives

• To develop a comprehensive cleaning scope and service level agreement (SLA).
• To master the process of selecting and vetting cleaning vendors.
• To implement a robust system for contract oversight and performance evaluation.
• To understand the latest cleaning technologies and sustainability practices.
• To manage budgets and drive cost efficiencies in cleaning services.
• To ensure a healthy, safe, and clean environment for occupants.

Course Modules

Module 1: The Strategic Importance of Cleaning

• The link between cleanliness and property value.
• The impact of cleaning on tenant satisfaction and retention.
• Understanding different cleaning standards and their requirements.
• The role of cleaning in promoting occupant health and well-being.
• Differentiating between routine cleaning, deep cleaning, and specialized services.

Module 2: Defining the Scope of Work

• Creating a detailed scope of work (SOW) for cleaning services.
• The importance of a clear Service Level Agreement (SLA).
• Defining key performance indicators (KPIs) for cleaning.
• Establishing clear frequencies and expectations for each task.
• The role of floor plans and property layout in SOW development.

Module 3: Vendor Selection and Procurement

• The process of a Request for Proposal (RFP) for cleaning services.
• Vetting and qualifying potential cleaning vendors.
• Analyzing vendor proposals and pricing structures.
• The importance of site visits and reference checks.
• Negotiating contracts and terms of service.

Module 4: Contract Management and Oversight

• Key components of a cleaning service contract.
• Establishing a regular inspection and quality control program.
• The importance of consistent communication with the vendor.
• Implementing a performance tracking system.
• Handling contract disputes and non-compliance issues.

Module 5: Technology and Innovation in Cleaning

• An overview of the latest cleaning technologies and equipment.
• The role of automated cleaning tools and robotics.
• Using software for scheduling, inspections, and communication.
• Understanding green cleaning products and their benefits.
• The future of PropTech in the cleaning industry.

Module 6: Budgeting and Cost Control

• Creating an accurate budget for commercial cleaning services.
• Strategies for optimizing cleaning costs without compromising quality.
• The impact of labor costs on cleaning budgets.
• Analyzing cleaning invoices and managing payments.
• Identifying opportunities for cost-saving through efficiency.

Module 7: Health, Safety, and Compliance

• Understanding health and safety standards for cleaning operations.
• The role of Material Safety Data Sheets (MSDS).
• Ensuring proper use of cleaning chemicals and personal protective equipment (PPE).
• Managing biohazards and specialized waste.
• The legal and regulatory responsibilities of a property manager.

Module 8: The Human Element

• Building a collaborative relationship with the cleaning vendor's team.
• The importance of clear communication and feedback.
• Understanding labor issues and fair working conditions.
• The role of the cleaning staff in property security.
• Recognizing and rewarding good performance.

Module 9: Strategic Cleaning Plan

• Conducting a baseline assessment of current cleaning services.
• Setting clear, measurable, and achievable cleaning goals.
• Developing a phased implementation plan for a new strategy.
• Communicating the plan to all stakeholders.
• Creating a system for continuous improvement and adaptation.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.