In today's dynamic professional landscape, emotional intelligence (EQ) is increasingly recognized as a cornerstone of effective leadership, distinguishing top performers from the rest. Leaders who possess high EQ can better understand and manage their own emotions, empathize with others, and build stronger, more resilient teams. This transformative training course is meticulously designed to equip current and aspiring leaders with the critical self-awareness, self-regulation, social awareness, and relationship management skills necessary to inspire trust, foster collaboration, and navigate complex interpersonal dynamics with grace and effectiveness.

This intensive five-day program will guide participants through practical exercises and real-world scenarios to deepen their understanding of emotional intelligence and its profound impact on leadership outcomes. You will learn to identify emotional triggers, communicate with greater impact, resolve conflicts constructively, and motivate your teams through authentic connection and understanding. By honing your emotional intelligence, you will not only enhance your personal leadership capabilities but also cultivate a more positive, productive, and harmonious work environment, driving both individual and organizational success.

Duration: 5 days

Target Audience:

• Emerging Leaders and Supervisors
• Mid-Level Managers
• Senior Executives
• Team Leaders
• Project Managers
• Human Resources Professionals
• Sales and Customer Service Managers
• Coaches and Mentors
• Professionals seeking to enhance their interpersonal skills
• Anyone looking to improve their leadership effectiveness

Objectives:

• Understand the core components and significance of emotional intelligence in leadership.
• Develop greater self-awareness of personal emotions, strengths, and weaknesses.
• Learn strategies for effective self-regulation and managing emotional responses.
• Enhance social awareness by recognizing and understanding others' emotions.
• Improve relationship management skills for building strong connections.
• Develop empathetic communication and active listening abilities.
• Acquire techniques for motivating and inspiring teams through emotional connection.
• Learn to navigate and resolve conflict constructively using EQ.
• Create a personal action plan for continuous emotional intelligence development.

Course Modules:

Module 1: The Foundation of Emotional Intelligence

• Defining emotional intelligence and its four domains
• The neuroscience behind emotions and leadership
• The impact of EQ on leadership effectiveness and career success
• Self-assessment of current emotional intelligence levels
• Understanding the difference between IQ and EQ in the workplace

Module 2: Self-Awareness in Leadership

• Recognizing your own emotions, moods, and drives
• Identifying personal strengths, weaknesses, values, and beliefs
• Understanding your leadership style and its emotional impact
• Techniques for reflection and introspection
• Receiving and acting on feedback for self-improvement

Module 3: Self-Regulation and Emotional Management

• Strategies for managing disruptive emotions and impulses
• Developing emotional resilience and adaptability
• Cultivating trustworthiness and conscientiousness
• Maintaining optimism and initiative under pressure
• Techniques for stress management and emotional recovery

Module 4: Social Awareness and Empathy

• Understanding the emotions, needs, and concerns of others
• Developing empathy and perspective-taking skills
• Recognizing organizational dynamics and power structures
• Practicing active listening and non-verbal cues
• Building a service orientation and understanding stakeholder needs

Module 5: Relationship Management and Influence

• Inspiring and influencing others through emotional connection
• Developing compelling communication strategies
• Building rapport and fostering collaboration
• Managing conflict and mediating disagreements constructively
• Leading change and building cohesive teams

Module 6: EQ in Action: Team and Organizational Impact

• Creating an emotionally intelligent team culture
• Using EQ to enhance team performance and cohesion
• Applying EQ in performance reviews and difficult conversations
• Fostering psychological safety and trust within teams
• Leveraging emotional intelligence for innovation and problem-solving

Module 7: Sustaining Emotional Intelligence Growth

• Developing a personal EQ development plan
• Practicing mindfulness and emotional regulation techniques
• Seeking out feedback and mentorship for continuous growth
• Integrating EQ into daily leadership practices
• Building a supportive network for ongoing emotional intelligence journey

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.