In today's dynamic and often turbulent business landscape, the ability to lead organizational change with high emotional intelligence is no longer a soft skill, but a critical driver of success. Change initiatives frequently falter due to a lack of understanding of the human element involved, leading to resistance, disengagement, and missed opportunities. This comprehensive training course is meticulously designed to equip executives and managers with the strategic foresight and practical skills needed to navigate complex transitions by leveraging empathy, self-awareness, and social intelligence, transforming potential obstacles into pathways for accelerated adoption and sustainable growth.

This intensive five-day program goes beyond traditional change management models, offering a deep dive into the psychological and emotional dynamics that underpin successful transformations. Participants will learn how to build trust, foster psychological safety, and communicate change in a way that resonates deeply with individuals, inspiring commitment and resilience. By the end of this course, you will possess the strategic insights and practical tools to lead change initiatives that not only achieve business objectives but also cultivate a highly engaged, adaptable, and emotionally intelligent workforce, prepared to thrive in any future scenario.

Duration: 5 days

Target Audience:

• Senior Managers and Executives
• Change Management Professionals
• Human Resources and Organizational Development Leaders
• Project and Program Managers
• Team Leaders and Supervisors
• Consultants specializing in organizational change
• High-Potential Leaders
• Communication and Public Relations Specialists
• Anyone responsible for leading or supporting change initiatives
• Leaders seeking to enhance team buy-in

Objectives:

• Understand the critical role of emotional intelligence in leading successful change.
• Develop self-awareness and self-regulation skills to navigate change personally.
• Master empathy and social awareness to understand others' reactions to change.
• Cultivate a culture of psychological safety and emotional resilience in teams.
• Enhance communication strategies to address emotional responses to change.
• Implement interventions that leverage emotional intelligence to overcome resistance.
• Build highly engaged and adaptable teams capable of thriving amidst disruption.
• Learn to inspire commitment and reduce anxiety during periods of transformation.
• Create a personalized action plan for leading change with heightened emotional intelligence.

Course Modules:

Module 1: The Emotional Landscape of Change

• Understanding the psychological and emotional impact of change on individuals
• The brain's natural response to uncertainty and threat
• The role of emotions (fear, anxiety, excitement) in change acceptance
• Differentiating between individual and collective emotional reactions
• The leader's emotional intelligence as a compass during change

Module 2: Self-Awareness and Self-Regulation for Change Leaders

• Identifying your own emotional triggers and leadership biases during change
• Strategies for managing stress and maintaining composure under pressure
• The importance of personal resilience and adaptability
• Cultivating mindfulness and presence in a dynamic environment
• Developing a personal emotional intelligence assessment and growth plan

Module 3: Empathy and Social Awareness in Change Management

• The art of active listening and truly understanding others' perspectives
• Reading emotional cues and unspoken concerns during change
• Building rapport and trust with diverse stakeholder groups
• Understanding the emotional landscape of the organization
• Leveraging social awareness to anticipate and address resistance

Module 4: Influencing and Motivating Through Emotional Connection

• Crafting emotionally resonant messages about the "why" of change
• Inspiring commitment and reducing fear through authentic communication
• The power of storytelling to connect with emotions and values
• Building a shared vision that appeals to both logic and emotion
• Empowering individuals to find their role and purpose in the new future

Module 5: Addressing Resistance with Emotional Intelligence

• Diagnosing the emotional roots of resistance to change
• Techniques for empathetic confrontation and difficult conversations
• Turning emotional reactions into constructive dialogue
• Building bridges of understanding and reducing perceived threats
• Coaching individuals through their emotional journey of change

Module 6: Building Emotionally Resilient Teams

• Fostering psychological safety where vulnerability is encouraged
• Creating an environment where emotions can be openly discussed
• Strategies for managing team conflict and emotional outbursts constructively
• Supporting employee well-being and preventing burnout during change
• Cultivating collective adaptability and a shared sense of purpose

Module 7: Sustaining Change with Emotional Intelligence

• Embedding emotionally intelligent practices into daily leadership
• Reinforcing new behaviors through positive emotional experiences
• Creating feedback loops that address emotional responses to change
• Celebrating milestones and acknowledging the emotional effort involved
• Building a legacy of compassionate and effective change leadership

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.