Introduction

In today's complex and interconnected professional world, the ability to effectively negotiate and skillfully manage conflict is paramount for leaders seeking to drive strategic initiatives, build robust relationships, and achieve sustainable organizational success. From securing critical resources to resolving interpersonal disputes, these competencies are fundamental for fostering collaboration, ensuring alignment, and navigating the inevitable disagreements that arise in dynamic environments. This comprehensive training course is meticulously designed to equip current and aspiring leaders with the essential frameworks and practical skills to transform conflict into opportunity and achieve mutually beneficial outcomes.

This 5-day intensive program will empower participants to cultivate a deeper understanding of human behavior, master persuasion techniques, and refine their ability to lead through challenging conversations with poise and confidence. You will learn to identify different negotiation styles, de-escalate tensions, and build consensus even when stakes are high. By mastering these critical competencies, you will enhance your capacity to influence decisions, strengthen team cohesion, and drive transformational results for your organization.

Duration: 5 Days

Target Audience

• Senior Leaders and Executives
• Managers and Team Leaders
• Project and Program Managers
• Sales and Business Development Professionals
• Human Resources Professionals
• Consultants
• Legal Professionals
• Aspiring Leaders
• Anyone regularly involved in negotiations or conflict resolution
• Professionals seeking to enhance their influence skills

Objectives

• Understand the core principles of effective negotiation.
• Master various negotiation strategies and tactics.
• Develop advanced skills in managing and resolving workplace conflicts.
• Learn to communicate persuasively and influence stakeholders.
• Cultivate active listening and empathetic communication techniques.
• Enhance emotional intelligence for navigating challenging interactions.
• Develop strategies for building consensus and achieving win-win outcomes.
• Learn to prepare for and conduct high-stakes negotiations.
• Create a personalized action plan for continuous improvement in negotiation and conflict management.

Course Modules

Module 1: Foundations of Negotiation

• Defining negotiation and its strategic importance in leadership.
• Understanding different negotiation styles and their impact.
• Exploring the concepts of BATNA (Best Alternative to a Negotiated Agreement) and ZOPA (Zone of Possible Agreement).
• The role of preparation and planning in successful negotiations.
• Case studies of effective and ineffective negotiation approaches.

Module 2: Negotiation Strategies and Tactics

• Mastering distributive (win-lose) and integrative (win-win) negotiation.
• Techniques for creating and claiming value.
• Dealing with difficult negotiators and high-pressure situations.
• Understanding power dynamics in negotiations.
• Strategies for multi-party negotiations and coalition building.

Module 3: Understanding Conflict in Organizations

• Defining conflict and its various types (interpersonal, intergroup, organizational).
• Exploring the causes and dynamics of workplace conflict.
• Understanding different conflict resolution styles.
• The positive and negative impacts of conflict on teams and organizations.
• Assessing your personal conflict management style.

Module 4: Conflict Resolution Techniques for Leaders

• Strategies for de-escalating tense situations.
• Facilitating constructive dialogue and mediation.
• Techniques for addressing underlying issues and finding common ground.
• Building consensus and fostering collaboration during conflict.
• The role of empathy and emotional intelligence in conflict resolution.

Module 5: Communication for Influence and Persuasion

• Mastering persuasive communication techniques in challenging conversations.
• Crafting compelling arguments and narratives that resonate.
• Leveraging active listening to understand underlying interests.
• Adapting communication style to different personalities and situations.
• Delivering difficult messages with clarity and professionalism.

Module 6: Emotional Intelligence and Self-Regulation

• Understanding the impact of emotions on negotiation and conflict.
• Developing emotional regulation techniques under pressure.
• Cultivating self-awareness to manage your own reactions.
• Recognizing and responding to the emotions of others.
• Building resilience in emotionally charged situations.

Module 7: Building a Culture of Constructive Dialogue

• Strategies for fostering open communication and psychological safety.
• Encouraging healthy debate and respectful disagreement.
• Implementing effective feedback mechanisms to prevent escalation.
• The leader's role in modeling constructive conflict resolution.
• Creating a personalized action plan for enhancing negotiation and conflict management skills.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.