In the digital age, HR teams are moving beyond manual, repetitive tasks to become strategic drivers of business value. This training course is meticulously designed to equip HR professionals and leaders with the strategic skills and practical knowledge to harness the power of automation, chatbots, and Robotic Process Automation (RPA). By mastering these technologies, you can streamline operations, enhance the employee experience, and free up valuable time to focus on high-impact initiatives. This program provides the essential blueprint for a new era of HR, transforming the function from an administrative cost center into an agile, efficient, and intelligent engine for the organization.

This comprehensive curriculum offers a practical deep dive into the application of automation in the HR function, from developing a business case to implementing and managing new technologies. You will learn how to identify opportunities for automation, design and deploy AI-powered chatbots for employee support, and use RPA to automate complex workflows in areas like onboarding and payroll. The course focuses on real-world case studies and hands-on exercises, helping you to build the skills necessary to lead digital transformation, influence leadership decisions, and prove the ROI of your automation initiatives. By the end of this program, you will not only be proficient in HR technology but also be prepared to champion innovation and architect a future-ready HR organization.

Duration

5 days

Target Audience

• HR directors and managers
• HR business partners
• People operations specialists
• HRIS and technology specialists
• Talent acquisition and onboarding specialists
• Compensation and benefits professionals
• Senior executives and operations managers
• Project managers
• Anyone responsible for HR process improvement
• Business consultants specializing in digital transformation

Objectives

• Understand the strategic role of automation in the HR function.
• Master a framework for identifying and prioritizing automation opportunities.
• Design and implement chatbots for an enhanced employee experience.
• Use Robotic Process Automation (RPA) to streamline HR workflows.
• Develop a business case and measure the ROI of automation initiatives.
• Navigate ethical considerations and data privacy in HR technology.
• Create a roadmap for digital transformation and technology adoption.
• Lead and manage a team through the implementation of new technology.
• Build a personal toolkit for championing HR automation.

Course Modules

Module 1: The Automation Imperative for HR

• The link between HR automation, efficiency, and employee experience.
• Understanding the difference between chatbots, RPA, and AI.
• The strategic role of HR in leading digital transformation.
• Identifying which HR processes are best suited for automation.
• Case studies of successful HR automation projects.

Module 2: Building a Business Case for Automation

• A framework for identifying pain points and inefficiencies in HR.
• Calculating the ROI of automation in terms of time, cost, and accuracy.
• Partnering with finance and IT to secure buy-in and budget.
• Creating a compelling presentation for senior leadership.
• The importance of a pilot project to prove value.

Module 3: Chatbots for Employee Support

• The principles of conversational AI and chatbot design.
• Designing a chatbot to answer common employee questions.
• Integrating a chatbot with existing HR systems and knowledge bases.
• The importance of a user-friendly and empathetic chatbot experience.
• Measuring the effectiveness and adoption of your chatbot.

Module 4: Robotic Process Automation (RPA) in HR

• The foundations of RPA and how it works in HR processes.
• Using RPA to automate tasks in onboarding, payroll, and benefits administration.
• Identifying the right tools and platforms for RPA implementation.
• The role of human-in-the-loop for managing exceptions.
• Creating a roadmap for scaling RPA across the HR function.

Module 5: Implementation and Change Management

• A change management framework for technology adoption.
• Communicating the benefits of automation to employees.
• Training and upskilling the HR team for a new way of working.
• Managing resistance to change and addressing concerns.
• The importance of a phased approach to implementation.

Module 6: Data, Ethics, and Governance

• Navigating data privacy and security in an automated environment.
• The ethical considerations of using AI and automation in HR decisions.
• Ensuring fairness and minimizing bias in automated systems.
• Developing a data governance framework for HR technology.
• The importance of compliance with labor laws and regulations.

Module 7: The Future of Intelligent HR

• Emerging trends in AI, machine learning, and automation.
• The impact of automation on the HR role and skill set.
• Building a sustainable and scalable automation ecosystem.
• The skills needed to be a successful HR technologist.
• A personal action plan for leading HR automation.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.