Unlock the power of effective flow and service delivery with our Kanban Management Professional (KMP) training. This course is meticulously designed to provide you with the advanced principles and practices needed to lead and manage Kanban initiatives across your organization. You will learn to visualize and optimize workflows, manage policies explicitly, and drive continuous improvement by leveraging data-driven insights. By mastering the core concepts of the Kanban Method, you will be equipped to build resilient systems that not only respond to market needs but also enhance team collaboration and customer satisfaction.

This program goes beyond the basics to prepare you for the real-world challenges of leading a lean-agile transformation. You'll gain a deep understanding of how to implement Kanban at scale, handle complex dependencies, and manage organizational change with confidence. The course emphasizes practical application, providing you with the tools to design and evolve your Kanban systems to fit the unique needs of your business. By the end of this training, you will be a certified professional, ready to champion a culture of continuous improvement and become a key player in your organization's success.

Duration: 10 days

Target Audience:

• Agile Coaches and Consultants
• Project and Program Managers
• Team Leads and Scrum Masters
• Operations Managers
• Business Analysts
• Product Managers
• Process Improvement Professionals
• Lean-Agile practitioners
• Anyone involved in service delivery
• Executives and senior leaders seeking organizational efficiency

Objectives:

• Understand the core principles and practices of the Kanban Method
• Design and implement a Kanban system from scratch
• Manage and evolve a Kanban board for optimal flow
• Utilize metrics and data to drive improvement
• Scale Kanban across multiple teams and services
• Manage dependencies and risk in complex systems
• Understand the role of the Kanban Management Professional
• Implement feedback loops and cadence for continuous learning
• Communicate effectively with stakeholders about flow and delivery
• Prepare for and pass the KMP certification exam

Course Modules:

Module 1: The Foundations of Kanban

• The Kanban Method principles and practices
• The difference between Kanban and other methodologies
• The history and evolution of Kanban
• Key roles in a Kanban system
• Understanding the concept of flow

Module 2: Visualizing Your Work

• Creating a value stream map
• Designing your Kanban board
• Identifying different types of work items
• Using different visualization techniques
• The importance of explicit policies

Module 3: Limiting Work in Progress (WIP)

• Why WIP limits are critical for flow
• Different types of WIP limits
• How to set effective WIP limits
• The impact of WIP on lead time
• The challenge of introducing WIP limits

Module 4: Managing Flow

• Understanding lead time and cycle time
• Identifying bottlenecks in your system
• The concept of queuing and its impact on flow
• Using Cumulative Flow Diagrams (CFD)
• Flow metrics and their interpretation

Module 5: The Kanban Cadences

• The purpose and agenda of the Replenishment meeting
• The Service Delivery Review
• The Operations Review
• The Risk Review
• Connecting all the cadences for system health

Module 6: Feedback Loops and Metrics

• The importance of continuous feedback
• Introduction to Lean metrics
• How to use data to drive decisions
• Visualizing metrics on your Kanban board
• The role of metrics in continuous improvement

Module 7: Introducing and Evolving Kanban

• The change management approach
• Starting with what you do now
• Gaining buy-in from your team and management
• The evolutionary change model
• Overcoming resistance to change

Module 8: Advanced Kanban Boards

• Creating sub-lanes and classes of service
• Using swimlanes for different types of work
• Designing a board for complex services
• The role of policies in advanced boards
• Using multiple boards for different teams

Module 9: Scaling Kanban

• The challenges of scaling
• Using Kanban for multiple teams
• The concept of a "team of teams"
• Managing dependencies across services
• Scaling with the Flight Levels model

Module 10: Kanban and Agility

• How Kanban complements Scrum and other agile methods
• The use of Kanban in a DevOps environment
• Kanban for business teams beyond IT
• The Lean-Agile mindset
• The future of Kanban

Module 11: The Kanban Management Professional's Role

• The KMP's responsibilities
• Leading and coaching teams
• Championing the Kanban Method
• Facilitating the Kanban cadences
• Mentoring others in flow management

Module 12: Kanban for Service Delivery

• Designing a Kanban system for a service
• Understanding customer expectations
• The concept of fitness for purpose
• Using service level agreements (SLAs)
• Meeting demand in a predictable way

Module 13: Risk Management

• Identifying and visualizing risks
• Using explicit policies to manage risk
• The importance of buffer and delay management
• How WIP limits reduce risk
• The role of the Service Delivery Review in risk management

Module 14: Pull Systems

• The difference between push and pull systems
• Implementing a pull system
• The benefits of a pull-based workflow
• Understanding the "pull signal"
• Pulling work as a team

Module 15: Simulation and Case Studies

• A hands-on Kanban simulation
• Analyzing a real-world Kanban system
• Case studies from different industries
• Identifying common pitfalls and solutions
• Collaborative problem-solving

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 10 working days before commencement of the training.