The healthcare landscape is in a state of constant flux, driven by technological advancements, evolving patient demographics, and complex regulatory mandates. In this dynamic environment, the ability to strategically lead and manage change is no longer a soft skill, but a critical competency for any organization seeking to thrive. This training course is meticulously designed to equip healthcare leaders and professionals with the strategic frameworks and practical skills needed to navigate this transformation with confidence and empathy. By mastering the art of change leadership, you can successfully implement new initiatives, inspire your teams, and build a resilient, future-ready health system.

This comprehensive curriculum offers a practical deep dive into the entire change management lifecycle, from diagnosing the need for change to fostering a culture of continuous improvement. You will learn how to effectively engage key stakeholders, communicate with transparency, and address the human element of resistance. The course focuses on real-world case studies and hands-on exercises, helping you to build the skills necessary to influence your teams and prove the ROI of your change initiatives. By the end of this program, you will not only be proficient in change management but also be prepared to champion a more adaptable and collaborative approach to leadership.

Duration

5 days

Target Audience

• Hospital and clinic administrators
• Clinical directors and department heads
• Public health officials and leaders
• Quality improvement specialists
• Healthcare project managers
• HR professionals in healthcare
• Senior executives in health systems
• Aspiring leaders in healthcare
• Medical and nursing school faculty
• Anyone responsible for implementing new initiatives

Objectives

• Understand the key drivers and challenges of organizational change in healthcare.
• Master a comprehensive framework for planning and leading change initiatives.
• Develop a strategic approach to engaging and communicating with all stakeholders.
• Navigate and overcome resistance to change with empathy and skill.
• Build a compelling business case for change and measure its impact.
• Foster a culture of adaptability and continuous improvement.
• Address ethical dilemmas related to change in a clinical setting.
• Align change initiatives with the mission and values of the health system.
• Create a personal roadmap for championing change in your role.

Course Modules

Module 1: The Foundations of Change in Health Systems

• The strategic link between change and modern healthcare.
• Understanding the different types of change (e.g., incremental, transformative).
• The key drivers of change in the healthcare ecosystem.
• The importance of a human-centered design approach.
• Case studies of successful and failed change initiatives.

Module 2: Change Management Frameworks

• A step-by-step model for analyzing the need for change.
• An overview of established change models (e.g., Kotter, Lewin).
• The importance of a clear and compelling vision for change.
• A framework for assessing readiness for change.
• Strategies for building a guiding coalition for support.

Module 3: Stakeholder Engagement and Communication

• Identifying and mapping key stakeholders in a health system.
• A framework for a clear and transparent communication plan.
• Best practices for communicating with different audiences (e.g., clinicians, patients).
• The role of leadership in communicating the purpose and benefits of change.
• Strategies for using feedback to continuously improve communication.

Module 4: The Psychology of Resistance to Change

• Understanding the common reasons for resistance in healthcare.
• The link between fear, uncertainty, and resistance.
• Strategies for identifying and addressing resistance proactively.
• The importance of empathy and validation in communication.
• Techniques for involving resisters in the change process.

Module 5: Leading Technological and Process Change

• The challenges of implementing new technology (e.g., EMRs, telehealth).
• A framework for managing the transition to new workflows.
• The importance of training and user support in technology adoption.
• Best practices for a phased approach to implementation.
• The role of HR in managing talent and skills during a transition.

Module 6: Sustaining Change and Culture

• A framework for making change stick over the long term.
• The link between change management and organizational culture.
• Strategies for celebrating successes and building momentum.
• The importance of leadership commitment and reinforcement.
• Best practices for a continuous improvement approach.

Module 7: The Future of Health Systems Leadership

• Emerging trends in AI, data analytics, and new models of care.
• The skills needed to be a successful health leader.
• The role of leadership in shaping future health policy.
• Building a sustainable and scalable change function.
• A personal action plan for championing change in your role.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.