Introduction

In today’s unpredictable global landscape, Emergency Operations Centers (EOCs) play a central role in managing multi-agency responses to crises and disasters. The Emergency Operations Center (EOC) Management Training Course is a comprehensive, high-impact program tailored for professionals responsible for the coordination, decision-making, and leadership of emergency response efforts. This advanced training equips participants with critical competencies in EOC activation, interagency coordination, resource management, communication protocols, and operational continuity, all within high-pressure, rapidly evolving scenarios.

Through immersive simulations and practical tools, this course empowers leaders to enhance their EOC operations, streamline information flow, manage field support functions, and maintain command and control in complex emergencies. Whether responding to natural hazards, public health threats, security incidents, or technological disruptions, this course enables participants to build a high-functioning, resilient EOC structure that aligns with international standards and incident command systems for multi-hazard emergency management.

Target Audience

• Emergency operations center managers and staff
• Disaster risk reduction and response coordinators
• Public safety and emergency services professionals
• National and local government crisis response officers
• Public health emergency operations staff
• Military and security sector personnel
• Humanitarian aid and logistics coordinators
• Business continuity and resilience managers

Course Objectives

• Understand the core functions, roles, and responsibilities of Emergency Operations Centers
• Develop effective EOC structures and activation protocols for all-hazard events
• Enhance interagency coordination and unified command within the EOC
• Implement scalable incident management systems during emergencies
• Improve resource management and operational logistics during a crisis
• Facilitate timely and accurate information sharing among stakeholders
• Apply real-time decision-making processes under stress and uncertainty
• Strengthen situational awareness and intelligence gathering capabilities
• Design and implement standard operating procedures for EOC operations
• Conduct post-incident reviews and continuous improvement exercises
• Foster resilience and adaptive capacity within EOC teams and systems

Duration

5 Days

Course Outline

Module 1: Fundamentals of Emergency Operations Centers

• Core functions and mission of an EOC
• EOC levels of activation and operational scope
• Roles, responsibilities, and staffing models
• Evolution of EOCs in the global risk landscape
• Integration with emergency response frameworks

Module 2: EOC Structure and Incident Management Systems

• EOC organizational models (ICS, NIMS, etc.)
• Decision-making hierarchies and chain of command
• Functional units and coordination sections
• Ensuring flexibility and scalability of operations
• Linking field and central command systems

Module 3: EOC Activation and Operational Readiness

• Activation triggers and step-by-step procedures
• Operational checklists and planning documentation
• Establishing initial situational awareness
• Resource staging and mobilization protocols
• Staff briefing and shift scheduling strategies

Module 4: Coordination, Communication, and Collaboration

• Stakeholder mapping and interagency collaboration
• Information management and intelligence flow
• Crisis communication tools and platforms
• Managing internal and external communications
• Facilitating joint decision-making in real time

Module 5: Resource Management and Operational Support

• Inventory control and asset tracking systems
• Mutual aid and emergency logistics planning
• Procurement, finance, and administrative functions
• Resource prioritization during supply constraints
• Maintaining business and service continuity

Module 6: Maintaining Situational Awareness and Reporting

• Real-time data collection and operational dashboards
• Monitoring, mapping, and display systems
• Briefings, status updates, and operational summaries
• Analytics for informed response and action
• Lessons learned and knowledge management

Module 7: EOC Evaluation, Training, and Continuous Improvement

• Conducting drills, exercises, and simulations
• Evaluating EOC performance under pressure
• Identifying gaps and refining procedures
• Institutionalizing lessons into future responses
• Building a culture of preparedness and accountability

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 10 working days before commencement of the training.