In the modern workplace, where complex team dynamics and a focus on employee well-being are paramount, emotional intelligence is no longer a soft skill—it is a critical competency for effective HR leadership. This training course is meticulously designed to equip HR professionals with the strategic frameworks and practical tools needed to master their own emotions and build a strong, empathetic connection with their teams and stakeholders. By mastering the core principles of emotional intelligence, you can navigate difficult conversations with grace, foster a culture of trust and psychological safety, and become a more influential and inspiring leader. This program provides the essential blueprint for a new generation of HR leaders prepared to lead with both heart and mind.

This comprehensive curriculum offers a practical deep dive into the key components of emotional intelligence, from understanding your own emotional triggers to developing powerful social skills. You will learn how to use empathy to better understand the needs of your employees, regulate your responses in high-stress situations, and coach others to build their own emotional resilience. The course focuses on real-world scenarios and interactive exercises, helping you to build the skills necessary to lead with authenticity, resolve conflicts constructively, and drive positive organizational change. By the end of this program, you will not only be proficient in the principles of emotional intelligence but also be prepared to champion a more human-centered approach to HR leadership.

Duration

5 days

Target Audience

• HR directors and managers
• HR business partners
• Talent management and development leaders
• Employee relations specialists
• Organizational development specialists
• Senior executives and C-suite leaders
• Team leaders and supervisors
• Project managers
• Anyone aspiring to a leadership role in HR
• Business consultants specializing in leadership development

Objectives

• Understand the foundational components of emotional intelligence (EQ).
• Master a framework for developing self-awareness and self-regulation.
• Cultivate empathy and social awareness to better understand others.
• Develop powerful social skills to influence and inspire teams.
• Use emotional intelligence to navigate conflict and difficult conversations.
• Coach and mentor employees to build their own emotional resilience.
• Lead organizational change with empathy and emotional foresight.
• Foster a culture of psychological safety and high-trust.
• Build a personal toolkit for leading with a high degree of EQ.

Course Modules

Module 1: The Foundations of Emotional Intelligence

• What is emotional intelligence and why it is critical for HR leadership.
• The four key domains of emotional intelligence.
• The link between EQ, leadership effectiveness, and business outcomes.
• Understanding the role of empathy in modern organizational culture.
• Case studies of leaders with high and low emotional intelligence.

Module 2: Self-Awareness: The Cornerstone of Leadership

• Tools for understanding your own emotions and their triggers.
• The importance of self-reflection and personal insight.
• Identifying your personal leadership style and its impact on others.
• Recognizing your strengths, weaknesses, and values.
• Using feedback to build greater self-awareness.

Module 3: Self-Regulation and Resilience

• Techniques for managing impulsive emotions and reactions.
• Developing emotional resilience in high-stress situations.
• The link between self-regulation and trustworthy leadership.
• Strategies for staying calm and focused under pressure.
• The importance of mindfulness and stress management.

Module 4: Social Awareness and Empathy

• The ability to read and understand the emotions of others.
• Developing active listening and non-verbal communication skills.
• The difference between cognitive and emotional empathy.
• Using empathy to build stronger relationships and a sense of belonging.
• Understanding organizational culture and emotional climate.

Module 5: Social Skills: The Art of Influence

• Building rapport and inspiring trust with stakeholders.
• The power of persuasion and influence without authority.
• Strategies for resolving conflict and facilitating collaboration.
• Giving and receiving constructive feedback with grace.
• Fostering effective communication within and across teams.

Module 6: EQ in HR Leadership Scenarios

• Applying emotional intelligence to manage change and transitions.
• Using EQ to coach and mentor employees for growth.
• Navigating difficult conversations and employee relations issues.
• The role of EQ in a diverse and inclusive workplace.
• Leading with empathy in a hybrid and remote work environment.

Module 7: Building a Culture of Emotional Intelligence

• The role of HR in championing a culture of empathy and self-awareness.
• Training managers to lead with a high degree of emotional intelligence.
• Implementing programs that foster continuous learning and growth.
• Measuring the impact of EQ on team performance and engagement.
• A personal action plan for leading with empathy and influence.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.