In today's dynamic and competitive financial landscape, leveraging human capital effectively is paramount for the sustainable growth and success of Savings and Credit Cooperative Organizations (SACCOs). HR Analytics and Performance Management in SACCOs are indispensable tools that move human resources beyond administrative functions to a strategic powerhouse, enabling data-driven decisions that optimize workforce productivity, enhance employee engagement, and ensure alignment with organizational goals. HR analytics transforms raw HR data into actionable insights, revealing patterns in recruitment, retention, training effectiveness, and compensation, allowing SACCOs to identify talent gaps, predict future staffing needs, and make informed investments in their people. Concurrently, a robust performance management system provides a structured framework for setting clear expectations, providing regular feedback, fostering professional development, and recognizing high achievement, directly impacting individual and organizational output. Without adopting a strategic approach to HR Analytics and Performance Management in SACCOs, these vital institutions risk suboptimal talent utilization, high attrition rates, unmotivated workforces, and an inability to adapt to evolving member demands, underscoring the vital need for specialized expertise in this critical domain.

Duration: 5 Days

Target Audience

• Human Resources Managers and Directors
• HR Business Partners
• Performance Management Specialists
• Data Analysts (working with HR data)
• Departmental Heads and Line Managers
• SACCO Managers and CEOs
• Strategic Planning Teams
• Compensation and Benefits Specialists
• Talent Acquisition Specialists
• Organizational Development Professionals

Objectives

• Understand the fundamental concepts of HR analytics and its strategic value for SACCOs.
• Learn to identify key HR metrics and gather relevant data for analysis.
• Acquire skills in designing and implementing effective performance management systems.
• Comprehend techniques for setting SMART performance goals and conducting appraisals.
• Explore strategies for leveraging HR analytics to improve talent acquisition and retention.
• Understand the importance of linking individual performance to organizational objectives.
• Gain insights into data visualization and reporting for HR insights.
• Develop a practical understanding of fostering a performance-driven and data-informed culture within a SACCO.

Course Content

Module 1: Introduction to HR Analytics and Strategic HR

• Defining HR analytics and its evolution in modern organizations.
• The shift from administrative HR to strategic HR.
• The value proposition of HR analytics for SACCOs: improving decision-making, optimizing workforce.
• Key HR metrics categories: recruitment, retention, performance, compensation, training.
• Ethical considerations and data privacy in HR analytics.

Module 2: Data Collection, Cleansing, and Management for HR Analytics

• Identifying relevant data sources within a SACCO (HRIS, payroll, performance reviews).
• Data collection methods and tools.
• Principles of data quality: accuracy, completeness, consistency.
• Data cleansing techniques and ensuring data integrity.
• Basic data storage and security for HR data.

Module 3: Core HR Metrics and Workforce Analytics

• Analyzing recruitment metrics: time-to-hire, cost-per-hire, source effectiveness.
• Turnover and retention analytics: voluntary vs. involuntary turnover, cost of attrition.
• Workforce demographics and diversity analysis.
• Absenteeism rates and their impact on productivity.
• Employee engagement surveys and their analytical interpretation.

Module 4: Introduction to Performance Management Systems

• Defining performance management: continuous process, not just annual appraisal.
• Components of an effective performance management system.
• Linking individual performance to organizational strategy and goals.
• The role of leadership and managers in performance management.
• Common challenges in performance management and how to address them.

Module 5: Goal Setting and Performance Planning

• Principles of effective goal setting: SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals.
• Cascading organizational goals to departmental and individual objectives.
• Developing key performance indicators (KPIs) for various roles.
• Creating meaningful performance plans with employees.
• The importance of continuous dialogue and feedback.

Module 6: Performance Appraisal and Feedback Techniques

• Different types of performance appraisal methods (e.g., 360-degree feedback, rating scales, BARS).
• Conducting effective performance reviews: preparation, delivery, follow-up.
• Providing constructive feedback: specific, timely, actionable.
• Managing difficult conversations and addressing underperformance.
• Recognizing and rewarding high performers.

Module 7: Talent Management and Development Analytics

• Analyzing training effectiveness: ROI of training programs.
• Skill gap analysis and competency development.
• Succession planning analytics: identifying high-potential employees.
• Impact of development initiatives on employee performance and retention.
• Using analytics to inform talent mobility and career pathing.

Module 8: Data Storytelling, Reporting, and Fostering a Performance Culture

• Visualizing HR data effectively: dashboards, charts, reports.
• Communicating HR insights to non-HR stakeholders (management, board).
• Using HR analytics to influence strategic decisions.
• Building a culture of accountability and continuous performance improvement.
• The future of HR analytics and performance management in SACCOs.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org  Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 10 working days before commencement of the training.