In today's dynamic healthcare landscape, a shift from traditional administrative methods to a data-driven, strategic approach is essential for success. This training course is designed for professionals who are ready to elevate their operational expertise, providing them with a robust framework to optimize complex processes, enhance service quality, and ultimately improve patient outcomes. By mastering advanced principles and modern techniques, participants will be empowered to drive significant gains in efficiency, productivity, and organizational performance.

This program goes beyond the basics to address the most pressing challenges in healthcare operations, from patient flow and capacity management to the strategic integration of technology and data analytics. You will gain practical skills in applying methodologies such as Lean and Six Sigma, managing financial operations with greater precision, and leading transformative change initiatives. The ultimate goal is to equip you with the knowledge and tools to innovate and create a more agile, patient-centered, and financially sustainable healthcare organization.

Duration

5 days

Target Audience

• Hospital and clinic operations managers
• Chief Operating Officers (COOs)
• Healthcare administrators and senior managers
• Quality improvement and patient safety officers
• Clinical directors and department heads
• Healthcare consultants
• Project managers in healthcare
• Performance and data analysts
• Aspiring leaders in healthcare management
• Supply chain and logistics managers

Objectives

• Apply advanced methodologies like Lean and Six Sigma to improve processes.
• Optimize patient flow and reduce wait times across service lines.
• Utilize data analytics to drive operational decision-making.
• Integrate technology to enhance service delivery and efficiency.
• Develop effective strategies for capacity planning and resource allocation.
• Implement robust performance monitoring and management systems.
• Identify and mitigate operational risks effectively.
• Lead and manage change initiatives within a healthcare setting.
• Align operational strategies with institutional financial goals.

Course Modules

Module 1: Strategic Foundations

• The role of operations management in organizational strategy.
• Advanced demand forecasting and capacity planning.
• Service delivery models and process mapping.
• Stakeholder analysis and engagement.
• Defining performance metrics and key success factors.

Module 2: Lean and Quality Improvement

• Applying Lean principles to healthcare processes.
• Introduction to Six Sigma and its relevance in healthcare.
• Implementing continuous quality improvement (CQI) cycles.
• Tools for process analysis, such as value stream mapping.
• Creating a culture of quality and operational excellence.

Module 3: Patient Flow and Capacity Management

• Analyzing patient journeys and bottlenecks.
• Optimizing scheduling and appointment systems.
• Strategies for reducing wait times and improving access.
• Bed management and discharge planning.
• Managing patient flow in emergency departments and operating rooms.

Module 4: Technology and Information Systems

• Leveraging electronic health records (EHR) for operational insights.
• Implementing telehealth and remote monitoring systems.
• Using business intelligence (BI) and data dashboards.
• The role of automation and AI in healthcare operations.
• Ensuring data security and privacy compliance.

Module 5: Financial Operations and Cost Control

• Understanding operational budgeting and cost centers.
• Activity-based costing in healthcare.
• Strategies for revenue cycle management.
• Managing supply chain costs and resource utilization.
• Financial implications of operational decisions.

Module 6: Risk and Performance Management

• Developing an enterprise-wide risk management framework.
• Analyzing operational risks and developing mitigation plans.
• Performance measurement using balanced scorecards.
• Benchmarking and best practice identification.
• Incident management and root cause analysis.

Module 7: Leadership and Change Management

• Leading operational change initiatives.
• Communicating vision and building buy-in.
• Motivating teams for operational excellence.
• Overcoming resistance to change.
• Developing a culture of innovation and adaptability.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.