Introduction

Effective facilities management is the backbone of successful property operations, playing a pivotal role in preserving asset value, ensuring tenant satisfaction, and optimizing operational efficiency. This comprehensive training course provides property managers and real estate professionals with the essential knowledge and practical skills to move beyond reactive problem-solving toward a proactive and strategic approach. By mastering the core functions of facilities management, participants will learn how to maintain properties to the highest standards, reduce long-term costs, and create a superior environment for tenants.

This program is designed to equip you with a robust framework for managing all aspects of a property's physical infrastructure. You will gain expertise in critical areas such as preventative maintenance, vendor management, and budget control. By the end of this intensive course, you will be prepared to streamline operations, mitigate risks, and leverage facilities management as a key driver of tenant retention and overall asset profitability. This is the ultimate course for professionals who want to elevate their management skills and secure a competitive edge in the real estate market.

Duration

5 days

Target Audience

• Property managers
• Assistant property managers
• Facility coordinators
• Building owners
• Real estate professionals

Objectives

• To develop and implement a proactive preventative maintenance plan.
• To master budgeting and financial control for facilities.
• To effectively manage vendors and contractors.
• To ensure regulatory compliance and safety standards.
• To leverage technology for streamlined operations.
• To enhance tenant relations through superior service.

Course Modules

Module 1: The Facilities Management Framework

• The role of facilities management in maximizing property value.
• Understanding the scope and key responsibilities of a facilities manager.
• The relationship between property management and facilities management.
• Developing a proactive vs. a reactive maintenance strategy.
• Key performance indicators (KPIs) for facilities management.

Module 2: Preventative and Predictive Maintenance

• Creating a comprehensive preventative maintenance schedule.
• The benefits of predictive maintenance technologies.
• The importance of regular inspections and equipment checks.
• Planning for capital expenditure (CapEx) projects.
• Developing a maintenance log and record-keeping system.

Module 3: Budgeting and Financial Control

• Creating a facilities management budget.
• Forecasting maintenance and operational costs.
• Managing CapEx and OpEx budgets.
• Cost-saving strategies without compromising quality.
• Reporting on financial performance and variances.

Module 4: Vendor and Contractor Management

• The process of selecting qualified vendors and contractors.
• Request for Proposal (RFP) and contract negotiation.
• Managing service level agreements (SLAs).
• Evaluating vendor performance and building strong relationships.
• The importance of contract compliance and legal considerations.

Module 5: Health, Safety, and Security

• Ensuring compliance with local health and safety regulations.
• Developing and implementing emergency response plans.
• Conducting regular safety audits and risk assessments.
• Implementing effective security measures and access control systems.
• Managing fire safety, alarms, and emergency lighting.

Module 6: Energy and Sustainability Management

• Conducting an energy audit and benchmarking performance.
• Implementing energy-efficient technologies and upgrades.
• Strategies for water conservation and waste management.
• The use of smart building systems and automation.
• The financial and environmental benefits of sustainable practices.

Module 7: The Tenant Experience

• The link between facilities management and tenant satisfaction.
• Managing tenant requests and work orders efficiently.
• Communicating maintenance schedules and service updates.
• Building positive relationships with tenants and occupants.
• Leveraging facilities management to improve tenant retention.

Module 8: Technology in Facilities Management

• Utilizing Computerized Maintenance Management Systems (CMMS).
• The role of Building Management Systems (BMS) and IoT.
• Leveraging data analytics to optimize maintenance schedules.
• Using mobile applications for work order management.
• The future of PropTech in facilities management.

Module 9: Leadership and Strategy

• The role of a facilities manager as a strategic partner.
• Building a high-performing facilities team.
• Developing a long-term strategic plan for facilities.
• Case studies of successful facilities management implementations.
• The importance of continuous professional development.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: info@skillsforafrica.org, training@skillsforafrica.org Tel: +254 702 249 449

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 7 working days before commencement of the training.